What are the responsibilities and job description for the AMR Programming Support Tech I position at Starkey?
Starkey is adding a AMR Programming Support Technician I on 1st shift to it's team at its global headquarters in Eden Prairie, MN. This position is responsible for programming hearing aids, quality check hearing aids, salvage, and mission aid inventory support.
Starkey is a world leader in the manufacturing and distribution of advanced hearing technologies. We are in the business of connecting people and changing lives. Our teams come to work each day focused on ensuring people everywhere have the products and services they need to hear better and live better. Founded in 1967 by Bill Austin, Starkey is known for our cutting-edge hearing health innovations, industry-leading research and development, and not being afraid to push the edge of what’s possible. We are headquartered in Eden Prairie, Minnesota, have over 5,000 employees in 29 facilities across the globe, and do business in more than 100 markets worldwide.
Watch this video to see more of what sets Starkey apart.
https://youtu.be/9cUYwTlCepg?si=wkovx8_R_iINfrc6
JOB RESPONSIBILITIES/RESULTS
Ensure hearing aids are programmed and graphed as needed
o Wand and prioritize repair boxes at programming station o Perform programming functions
o Perform and print hearing aid graphs o Print and review fitting reports
o Make appropriate decisions as to pass/fail status of hearing aids
o Communicate with customer service and techs regarding repair/ request issue clarifications o Assist peers with programming / QC issues
o Log quantity of repairs processed at program station
Salvage Support Process
o Assist distribution of salvage inventory and organization o Fill salvage parts requests as needed
Mission Aid Inventory Support
o Assist in maintaining mission aid inventory o Assist filling mission aid orders
Flex into other job functions when necessary and applicable o Standard QC back up
o Evaluate, program and clean special hearing aid projects Other duties as assigned
JOB REQUIREMENTS
Minimum Education, Certification and Experience Requirements
Education
o High school degree or equivalent required
Experience
o 2 years of manufacturing quality control and hearing aid programming experience required
Knowledge / Technical Requirements
High degree of computer literacy
Windows OS, MS Office, MS Outlook, Internet Navigation
Ability to identify competitive hearing aids
Hearing aid fitting software
Competencies, Skills & Abilities
Good communication skills required Good manual dexterity required
Ability to understand technical information is required
Excellent organizational skills
Excellent problem-solving skills
WORK CONTEXT
Working Conditions
Standard office conditions
Equipment Operation
Standard office equipment
Fonix test systems
Drain meter
Hearing aid programmers and accessories
Salary and Other Compensation:
The target rate for this position is between $18.14/hr to $24.74/hr. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
Benefits:
The Company offers the following benefits for this position, subject to applicable eligibility requirements, include medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, short-term disability insurance, long-term disability insurance, employee assistance program, hearing aid benefits, PTO, 6 paid holidays annually, 2 floater days annually, 1 volunteer service day annually, paid paternity leave, and tuition reimbursement.
This position is eligible for a bonus based upon performance results. There is no guarantee of payout.
#LI-KS1
Salary : $18 - $25
