Support Coordinator

Support Coordinator

Location: Washington, DC

SUMMARY

The Support Coordinator shall support United States Attorneys’ Offices (USAOs) by providing a wide variety of clerical and administrative assistance services. The work requires knowledge of processes, procedures, and practices associated with accessing and researching databases, data entry, administrative office skills, attention to detail, quality control techniques to ensure accuracy, and the ability to work independently.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Includes the following:

• Perform on-line data searches to retrieve documentation and analyze data from multiple sources.
• Research address information, update address and contact information in VNS, and mail letters to updated address.
• Answer calls from victims and provide public case information contained in a script provided by the USAO.
• Provide callers with resources and referrals, identify web pages and toll free number for continued updates, verify contact information, obtain an email address for future case status updates, and input any new contact information into VNS.
• Return voicemails from the call center and voicemails forwarded by USAOs.
• Conduct address research on returned restitution checks.
• Enter restitution amounts into VNS.
• Create and manipulate spreadsheets to track assignments or review and analyze management reports.
• Communicate in a professional and courteous manner with victims, the Office of Legal Programs management, USAO personnel, other Government personnel, and office staff.
• Adhere to the professionalism and conduct policies of Legal Programs and EOUSA.
• Perform other related duties within scope of the Mega Victim Case Assistance Program (MCAP) support services as assigned by the Contracting Officer or his designee (i.e., Government Program Manager).

EDUCATION and/or EXPERIENCE

• Possess a high school diploma; a four-year undergraduate degree in a related field (i.e., business administration, criminal justice, etc.) is preferred.
• A minimum of one (1) year of professional work experience, including data entry responsibilities and customer service, victim services preferred.

KNOWLEDGE, SKILLS AND ABILITIES

• Ability to handle multiple tasks simultaneously.
• Ability to communicate effectively orally and in writing.
• Work independently and efficiently, with guidance from supervisor and team members.
• Retrieve and analyze data and information from multiple sources.
• Attention to detail and quality control techniques to ensure accuracy.
• Advanced skills using Microsoft Excel and manipulating data in multiple spreadsheets/tabs.
• Strong computer experience using Microsoft Office software programs (i.e., Word, PowerPoint, and Outlook) and in accessing, learning and maintaining various databases and on-line resource search engines.
  
• Operate a variety of office equipment, including personal computers, photocopiers, telephone systems, and scanners.
• Perform editing, reformatting, and generating written and electronic documents using MS Word, Excel, Adobe, and other document generation software. Strong analytical and organizational skills.
• Demonstrated ability to work independently and in a team environment.
• Background in Court/Legal Systems.
• Tier 1 Call Center experience.
• *Ability to obtain and maintain a Public Trust.*

WORK ENVIRONMENT

• This position is performed in a climate-controlled office setting. Some travel may be required.

Job Type: Full-time

Salary : $23 - $26