What are the responsibilities and job description for the BDC Representative position at Starling Chevrolet?
Starling Chevrolet is looking to hire a Service BDC Representative for our busy dealership who will be responsible for setting up service appointments, answering inbound service calls, and most importantly the initial impression new customers have of the dealership. We value our employees and invest in their success! People who come to work here, stay here! We are proud to offer a family-owned and operated dealership environment. We believe culture makes a difference and we strive to build lasting relationships with our employees, customers, and the community.
We offer:
• Competitive pay plan
• Health and Dental insurance program
• 401(k) retirement savings plan
• Paid Vacation
• Excellent working conditions with an opportunity to be an integral part of a growing organization
Responsibilities Service BDC Representative:
• Give new customers a great initial impression of the dealership
• Responsible for receiving incoming service calls
• Schedule service appointments for customers in our service department
• Answer inbound service calls • Respond to and follow up on all customer Internet inquiries via email
• Make follow-up calls to customers.
• Interact with customers as well as with all dealership departments
Qualifications /Requirements - Service BDC Representative:
• Prefer 2 years of experience in a high-volume Service call center
• Must be friendly and have a positive, professional attitude
• Must like talking on the phone and answering customers' questions about our extensive line of products
• Exceptional written and oral communication skills
• Great organizational skills
• The ability to multi-task, follow direction, be open to change, work effectively under pressure, and to positively defuse negative situations with customers
• Committed to customer service and satisfaction
• Professional, well-groomed appearance
• Candidates must be reliable and must report to work every day on time
• Must be authorized to work in the U.S. without sponsorship and be a current resident.
• Must pass pre-employment testing to include background checks, MVR, and drug screen.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws
