About Our Company

We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.

Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.

When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Job Description

The Central Access Scheduler (CAS) is responsible for supporting practitioners by answering incoming phone calls. PSR will schedule patient visit encounters, send electronic messages (tasks) to clinical staff and escalate urgent patient needs to a Triage Nurse. During the appointment scheduling process, the CAS will register and verify patient and insurance demographics for new and existing patients across VillageMD.

How you can make a difference

• Answer all phone calls in a calm, courteous, and professional manner
• Identify and handle patient needs, while working in a team environment
• Collect and update new patient’s demographic and insurance information; verify and update established patient’s demographic and insurance information
• Schedule patient appointments accurately in EMR system according to established policies and procedures

• Submit patient messages through EMR system for prescription refills, medical questions, referrals, form requests or lab/test results, according to established policies and procedures
• Schedule appointment requests from the patient portal and process return mail in EMR system
• Submit appropriate and detailed documentation for patient appointments and patient cases in EMR system
• Maintain awareness of changes/updates within VillageMD by attending departmental meetings and reading emails
• Responsible for meeting or exceeding the productivity and quality standards

Skills for success

• Adaptability: handles frequent or unexpected changes with a positive attitude
• Collaboration: ability to establish and maintain effective and working relationships with managers, team-members, and other customers
• Communication: speaks clearly, listens and gains clarification when needed, and responds well to questions
• Confidentiality: complies with HIPAA confidentiality standards when accessing or communicating patient information

• Diversity: shows respect and sensitivity for cultural differences
• Humility: low ego; engenders trust; respectful
• Self-motivated: energetic self-starter, strong sense of ownership with personal accountability
• Teamwork: is open and objective to other’s views, gives and welcomes feedback, and contributes to positive team spirit

Experience to drive change

• 2 years of experience working in a call center preferred, healthcare industry preferred
• Ability to work a flexible schedule (some nights and weekends required)
• High school graduate or GED

About Our Commitment

Total Rewards at VillageMD

Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in VillageMD’s benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.

Equal Opportunity Employer

Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.

Safety Disclaimer

Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit, https://www.consumer.ftc.gov/JobScams or file a complaint at https://www.ftccomplaintassistant.gov/.