Customer Support and Logistics Specialist

At Starlink Installation Pros, LLC, we're on a mission to bring high-speed internet to underserved communities by providing professional installation of SpaceX’s Starlink across the U.S. We’re a rapidly growing company committed to delivering reliable service and smooth customer experiences. Join our team and help connect the country—one installation at a time.

We’re looking for a Customer Support & Logistics Specialist to manage the post-sale experience for our clients. From coordinating installation schedules to handling payments and resolving logistics issues, you’ll ensure every customer receives top-tier service. This is a remote position suited for a detail-oriented professional who enjoys problem-solving and keeping operations flowing smoothly.

• Communicate with clients via phone, email, and chat to confirm orders, schedule installations, and provide updates.
• Coordinate scheduling between customers and technicians, ensuring timely and efficient service.
• Collect and process payments accurately, including handling refunds and submitting RMAs for returns.
• Address and resolve post-sale issues such as delays, location changes, or material shortages.
• Maintain accurate records and customer notes using ZenDesk and internal systems.
• Collaborate with internal teams (dispatch, tech support, operations) to keep everything on track.
• Respond to 20–30 client inquiries per day with professionalism and care.

• 1–2 years of customer support or logistics coordination experience (home services or tech industry a plus).
• Exceptional organization skills with the ability to manage multiple tasks and timelines.
• Strong problem-solving skills and the ability to think quickly on your feet.
• Excellent communication skills, both written and verbal.
• Experience with CRM tools like ZenDesk, and communication tools like Slack and Zoom.
• A team player mindset with a strong sense of accountability and ownership.

• Competitive pay: $18–$22/hour plus performance-based bonuses.
• Remote flexibility: Work from home, on your schedule.
• Impact: Be part of a team delivering essential connectivity to people across the U.S.
• Growth: Room to grow with us as we expand alongside Starlink.

• Sound like a great fit? We’d love to hear from you! Click “Apply” and include your resume along with a short note telling us why you’re excited about this role. Let’s build something amazing together.