What are the responsibilities and job description for the Software Solutions Analyst position at Starnik Systems, Inc.?
At Starnik, work is more than just a job—it’s a rewarding opportunity to make a global impact. We’re on a mission to make utility operations effortless!
Our next-gen, cloud-based software is transforming the utility industry worldwide. We’re looking for team members who thrive in collaborative environments, value professional growth, and share our passion for innovation.
As a Solutions Analyst, you’ll become a true expert in our software, playing a pivotal role in testing new features and system enhancements while supporting our customers. You’ll learn the ins and outs of our solution, identify and resolve issues, and ensure customer satisfaction remains our top priority.
Join us to work on cutting-edge technology, experience meaningful professional development, and contribute to a diverse and inclusive workplace where every voice is valued.
Key Responsibilities:
- Provide exceptional customer care, ensuring satisfaction in every interaction.
- Develop and maintain a deep understanding of the Starnik software, including its capabilities and updates.
- Conduct quality testing of new developments and system enhancements, documenting results and providing feedback.
- Meet or exceed testing requirements, deadlines, and documentation standards.
- Collaborate with team members to resolve issues and deliver solutions.
- Respond to customer inquiries via phone, email, or live online meetings, teaching and troubleshooting as needed.
- Escalate unresolved issues to the appropriate channels.
Required Skills and Attributes:
- Highly motivated with a positive and proactive attitude.
- Strong verbal and written communication skills.
- Creative problem-solving and critical thinking abilities.
- Effective time management and the ability to prioritize tasks.
- Adaptable and able to thrive in a dynamic, fast-paced environment.
- Comfortable working both independently and within a team.
Why Join Us?
At Starnik, we believe in creating a workplace where you can grow, make a difference, and enjoy the journey. Here’s what you can expect:
- Opportunities for professional growth and skill development.
- A collaborative, inclusive culture that values every team member.
- The chance to work on innovative technology making a global impact.
Ready to Apply?
If you’re excited to join a team that’s transforming the utility industry and making work meaningful, we’d love to hear from you!
Job Type: Full-time
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
Education:
- Bachelor's (Preferred)
Experience:
- Customer support: 1 year (Required)
Ability to Relocate:
- Lubbock, TX 79423: Relocate before starting work (Required)
Work Location: In person