Demo

Director of Restaurant Technology

STARR Restaurants
Philadelphia, PA Full Time
POSTED ON 2/13/2025
AVAILABLE BEFORE 5/11/2025

The Director of Restaurant Technology at STARR Restaurants is a pivotal leadership role within the technology team, responsible for shaping and executing the IT application strategy for the company's restaurant brands. This position involves managing a team of engineers and vendor partners to deliver innovative technology solutions that align with business objectives and enhance operational efficiency. The Director will primarily oversee application support and project delivery, ensuring high quality and adherence to budget and timelines, while fostering collaboration across various departments.

Responsibilities : Team Development

  • Build and manage a team of full-time employees, contractors, and suppliers that support restaurant technology deployments, including help desks, break-fix suppliers, hardware, software and deployment partners.
  • Develop and lead a geographically dispersed team.

Restaurant and Corporate Technology Support

  • Provide technology support for deploying consumer-facing applications across all current and future expansion markets.
  • Work with multiple vendor product and engineering teams on the modernization and integration of corporate office, restaurant front and back of house software.
  • Financial & Operational Management

  • Facilitate local testing of restaurant software before deployment, ensuring quality and compliance with market requirements.
  • Build a strategic pipeline for the adoption of restaurant software across markets, planning for smooth rollouts and updates.
  • Monitor team budget, review and approve vendor invoices for both project based and ongoing operational needs.
  • Technology Leadership

  • Ensure high-quality development and maintenance of the restaurant technology stack.
  • Implement modern software and hardware support practices, ensuring compliance with PCI-DSS standards as well as ITIL and industry best practices.
  • Conduct in-depth research into issues and technologies as required and recommend preferred hardware and / or solutions.
  • Qualifications :

  • A bachelor’s degree in computer science, information systems, or a related field is preferred, supplemented by 6 years of related experience, preferably in the hospitality industry.
  • Demonstrated understanding of systems and network protocols (DHCP, DNS, TCP / IP, SMTP, etc.)
  • ITIL v4 Foundation certification is a plus.
  • 3 years’ experience in a mixed Microsoft / Macintosh / Linux environment
  • Experience with Toast POS, Aloha POS, Hot Schedules, Office 365 and MS Azure support
  • Experience with Mosyle, MS InTune, or similar MDM solutions
  • Familiarity with Identity and Access Management, Azure EntraID
  • Advanced knowledge of macOS and Windows 11
  • Asset inventory experience - Asset Panda experience a plus
  • Help Desk management experience - Fresh Service experience a plus
  • This role is expected to stay current on the latest technology, security, and best practice guidelines to make recommendations for enhancements in the technological environment. After-hours work will be required to support and minimize the impact on the day-to-day business operations; domestic travel will be required, sometimes for durations exceeding 4 days.

    STARR Restaurants is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

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