What are the responsibilities and job description for the Field Service Technician position at Starrett-Bytewise Measurement Systems?

Starrett-Bytewise Measurement Systems is a growing company that designs and builds precision, laser-based, non-contact measurement equipment. We are seeking qualified individuals for a Field Service Technician position based in Columbus, GA. The role of Field Service Technician is to provide professional service and support for Starrett-Bytewise customers by performing installation, start-up, repairs, maintenance, and phone and internet-based support.

Essential Functions :

Field Service and Customer Support :

Perform installation, maintenance, troubleshooting and repair to Starrett-Bytewise systems at worldwide customer locations.
Train and educate customers on use of the systems including software functionality, basic troubleshooting, and preventive maintenance.
Accurately track spare and replacement parts sales and system history in provided format.
Provide phone and internet-based support to customers.
Must be able to work varied hours, including nights and weekends, as required by customers.

Production :

When not traveling, the Field Service Technician will assist the Production Department at our facility in Columbus, GA, building and repairing systems and sensors. This includes the requirement to read and follow blueprints, plans, specifications, and other documentation.

Administration :

Schedule and track all travel arrangements for your assigned projects.

Communicate with customers in a professional manner to ensure service needs are met.

Provide written post-trip service and expense reports as required.

Must maintain valid driver’s license and passport.

Excellent spoken and written English is required, other language skill is beneficial.

Physical Requirements :

The characteristics described below are representative of those encountered while performing the essential functions of this position. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

While performing duties of this job, would frequently be required to maintain a stationary position, move through an industrial facility, reach with hands and arms, climb or balance, stoop or kneel, talk and hear, and use fingers and hands to feel objects, tools or controls.

Must be able to sit for long periods on an airplane or in an auto to reach job destinations.

Must be able to have manual dexterity to operate equipment and tools required on the job

Must be able to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions.

Occasionally install parts weighing up to 75 lbs, often in confined spaces, overhead, and at odd angles.

Perform manual labor for extended periods in temperatures occasionally exceeding 100°.

Work Environment :

Job will frequently be performed on customer site, typically at a manufacturing facility, but significant time will also be spent at the Starrett-Bytewise facility.

Travel is typically by plane or car.

Customer manufacturing facilities frequently have dust and other airborne particles and allergens.

Starrett-Bytewise employees are furnished with a variety of personal protective equipment and are required to follow the safety procedures of the facility they are working in.

Work is almost always performed indoors, however, many of our customers do not have climate-controlled facilities. Field Service Technicians are required to perform their duties in a variety of conditions from hot to cold and arid to humid.

Candidates should have a strong background across several technical knowledge areas including mechanical, electrical, and software. Experience with field service or industrial maintenance is a significant advantage. Qualified candidates will have strong problem solving, inter-personal, organization, time management, and communication skills. Candidates for this position must be legally authorized to work in the United States and will be required to provide proof of employment eligibility at the time of hire. Visa sponsorship for this position is not available at this time.

Education : Associate, Technical or Bachelors (2 or 4 year) degree in a mechanical, electrical, or software field. In lieu of degree, 3-5 years of work experience demonstrating versatility across these fields will be considered.

Salary : Commensurate with education, experience, and skill set

Benefits : Includes 401-k with employer matching, health and disability insurance plan, etc.

Travel : Up to 50% throughout the U.S. and worldwide including frequent overnight travel with occasional extended trips of a few weeks.

Start Date : Negotiable

Starrett-Bytewise is a division of The L.S. Starrett Company. Our product line can be seen at :

AA / EOE

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