What are the responsibilities and job description for the Field Service Technician position at Starrett-Bytewise Measurement Systems?
Starrett-Bytewise Measurement Systems is a growing company that designs and builds precision, laser-based, non-contact measurement equipment. We are seeking qualified individuals for a Field Service Technician position based in Columbus, GA. The role of Field Service Technician is to provide professional service and support for Starrett-Bytewise customers by performing installation, start-up, repairs, maintenance, and phone and internet-based support.
Essential Functions :
Field Service and Customer Support :
- Perform installation, maintenance, troubleshooting and repair to Starrett-Bytewise systems at worldwide customer locations.
- Train and educate customers on use of the systems including software functionality, basic troubleshooting, and preventive maintenance.
- Accurately track spare and replacement parts sales and system history in provided format.
- Provide phone and internet-based support to customers.
- Must be able to work varied hours, including nights and weekends, as required by customers.
Production :
Administration :
Physical Requirements :
The characteristics described below are representative of those encountered while performing the essential functions of this position. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
Work Environment :
Job will frequently be performed on customer site, typically at a manufacturing facility, but significant time will also be spent at the Starrett-Bytewise facility.
Candidates should have a strong background across several technical knowledge areas including mechanical, electrical, and software. Experience with field service or industrial maintenance is a significant advantage. Qualified candidates will have strong problem solving, inter-personal, organization, time management, and communication skills. Candidates for this position must be legally authorized to work in the United States and will be required to provide proof of employment eligibility at the time of hire. Visa sponsorship for this position is not available at this time.
Education : Associate, Technical or Bachelors (2 or 4 year) degree in a mechanical, electrical, or software field. In lieu of degree, 3-5 years of work experience demonstrating versatility across these fields will be considered.
Salary : Commensurate with education, experience, and skill set
Benefits : Includes 401-k with employer matching, health and disability insurance plan, etc.
Travel : Up to 50% throughout the U.S. and worldwide including frequent overnight travel with occasional extended trips of a few weeks.
Start Date : Negotiable
Starrett-Bytewise is a division of The L.S. Starrett Company. Our product line can be seen at :