Regional Quality Assurance Manager

Partner with us in making a positive change! Join a community that’s changing mental healthcare for the better. We have been certified as a Great Place to Work by our own employees for over 5 years running. Looking forward to your partnership in making a difference with us! Job Title: Regional Quality Assurance Manager Division/Program: Corporate Office Starting Compensation: 75,000.00 to 95,000.00 USD Per Year Working Location: Remote (Virtual California) Working Hours/Shift: Monday - Friday (AM) What SBHG brings to you (benefits): Competitive compensation Company paid benefits package including medical, dental and vision and many other voluntary benefits for employees Generous vacation and holiday pay On the job training including paid CEU opportunities and career development AMFT, ACSW and APCC’s receive supervision for BBS hours (when applicable) Click here to learn more: https://www.starsinc.com/careers/employee-benefits What you bring to SBHG (Qualifications): Any combination of education, experience and/or licensure/certification as indicated below: Bachelor’s Degree in a Human Services, Mental Health or Nursing discipline PLUS 6 years of experience in a mental health setting OR Advanced Degree (Master’s or Doctorate) in Human Services, Mental Health or Nursing OR Professional Licensure including LVN, RN, LMFT, LCSW, LPCC, Psychologist OR Certification including Healthcare Compliance/Privacy, Health Information/Medical Records PLUS 2 years of experience in Human Services, Mental Health or Nursing which includes supervision, training and/or consultation. Experience to include quality assurance support or oversight, program management, supervision, training and/or consultation. Four additional years of relevant experience may be considered in lieu of degree. How you will make a difference (Job Overview): This position monitors and provides direction and guidance with quality assurance and compliance functions of assigned regional programs, including but not limited to: a) incidents, accidents, and client complaints, related investigations, and corrective activities; b) licensing/certification-related tasks including LPS designation, Medi-Cal certification, external surveys, citations, and corrective activities; c) program and documentation reviews (client chart audits); d) policy and procedure development and implementation and related training; e) orientation of new program Department Heads/QA staff to QA/Compliance; f) compliance with federal and state regulations and county standards of quality care and; g) the SBHG Total Quality Management system (TQM) including general consultation with system development and monitoring to ensure adherence to TQM program, CQI processes, Rapid Cycle Improvement Process Teams, QI initiatives, use of data and related staff training and; h) Oversight of Joint Commission processes to ensure Joint Commission quality of care standard compliance. Regional QA Managers may provide additional support related to quality assurance and improvement per their license and scope of practice. Division/Program Overview: In this position, you will assume responsibility for a comprehensive range of quality assurance and improvement activities within SBHG-affiliated programs. Your key responsibilities will include the crucial task of reviewing internal incident reports to assist programs in identifying trends and potential liabilities. Additionally, this role requires someone to lead the initial efforts for Medi-Cal Certification and contribute to the preparation of licenses and certifications for all SBHG-affiliated programs, covering CRT/CTF/PHF licenses, as well as Medi-Cal, Drug Medi-Cal, and LPS certifications. Furthermore, you will conduct thorough Chart and Client Documentation Audits for each program, adhering to the SBHG Annual Audit Calendar. This entails providing consultation reports that precisely identify and support corrective action plans to address deficiencies in Joint Commission and Medi-Cal, Drug Medi-Cal, and DHCS documentation and claiming standards. Learn more about SBHG at: https://www.starsinc.com/stars-inc/ For Additional Information: Kijones@starsinc.com SBHG and its affiliates acknowledge all COVID 19 vaccination guidelines and mandates recommended by the State of California Department of Public Health. For more details, please see: https://covid19.ca.gov/workers-and-businesses/#vaccination-testing-requirements Grade State Range: 75,014.89 - 120,023.83 USD Annual We are committed to providing a career-enhancing environment for dedicated professionals desiring to improve the lives of people living with mental health and other challenges to their well-being. SBHG currently employs approximately 1,900 people at more than 45 different sites throughout California. We serve more than 30,000 adults, children, youth and families annually throughout the state. We strongly value and are committed to having a truly diverse workforce and environment- including LGBTQ, cultural, racial, and ethnic diversity in our workforce.