Demo

Executive - Risk Operations

Stars Group
San Francisco, CA Full Time
POSTED ON 1/20/2025
AVAILABLE BEFORE 4/18/2025

About Junglee Games

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With over 120 million users, Junglee Games is a leader in the online skill-gaming space. Founded in San Francisco in 2012, Junglee is revolutionizing the way people play games. Our notable games include Howzat, Junglee Rummy, Junglee Poker, Junglee Ludo, Junglee Teen Patti, and Carrom Stars. Over the last decade, we have drawn over 800 of the world's most talented people into our ranks. Our team has worked on international AAA titles and some of Hollywood's biggest hits, but our roots brought us back to build skill games for India. Junglee Games is not just a gaming business but a blend of innovation, data science, cutting-edge tech and, most importantly, a values-driven culture that is creating the next set of conscious leaders. If you love games and are passionate about working in a high-energy, no-BS, positive environment that cultivates ownership and independence and provides opportunities for wonderful career growth, Junglee Games is the organization to join.

Responsibilities

  • Will have to work on a 24 / 7 working window basis the assigned roster.
  • Achieve TAT of performing the activity as per agreed SLAs to mitigate risk efficiently.
  • Investigate suspicious activities / play and behaviors that could pose a risk to our company.
  • Proactively detect and prevent fraud and activities like multiple IDs, money laundering, and collusion that violate our Terms of Service.
  • Ensure that the processes, procedures, and communication with players are within the applicable norms and in line with the overall risk management strategy.
  • Analyze the behavior of new users and old users for identifying new patterns that may help in the early detection of risk.
  • Maintain a fair playing environment by ensuring proper implementation and execution of all risk management systems and processes.
  • Maintain high levels of confidentiality and data security standards.

Qualitative Skills

  • Seeks clarity and completes tasks as per the requirement defined with guidelines.
  • Adheres to timelines without compromising on quality.
  • Learn to experiment with different ways of problem-solving.
  • Applies knowledge and skills to a given work area aligned to involved stakeholders' expectations.
  • Keen learner, adaptable, and strong, independent contributor.
  • Aligns to the short-term priorities for self and understands how it contributes to the team’s goals and outcomes.
  • Ability to understand impact on key business metrics.
  • Collates relevant business information for decision-making.
  • Executes and follows short-term objectives of the team.
  • Takes measurable steps to improve productivity by providing constructive feedback.
  • Seeks supervision / help for regular tasks and solving issues.
  • Requirements

  • Graduate / MBA with at least 2 years’ experience in a similar role.
  • Should be willing to work any shift since the role is for our 24X7 service.
  • Good knowledge of the online gaming industry.
  • Ability to investigate and understand risk factors; ideally should be experienced in playing card games.
  • Excellent written and spoken English skills.
  • Advanced analytical skills and attention to detail.
  • Should be a team player with a can-do attitude.
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