What are the responsibilities and job description for the Retail Customer Service Representative / Customer Support Representative position at START ASAP!?
The Customer Support Representative maintains the daily operations of the customer service and sales team. This position develops, implements, and maintains processes, procedures, and programs to improve customer service. It is also responsible for promoting company standards and engaging employees to drive customer loyalty and engagement through customer service.
Essential Duties and Responsibilities for Our Customer Support Representative :
- Supports programs that drive team performance toward departmental and organizational goals
- Assist customer service and sales team toward the achievement of operational goals
- Hires and provides training for new and / or less experienced customer service and sales staff
- Reviews and evaluates work to ensure quality and timelines
- Investigates and researches escalated customer service inquiries
- Ensures employee behaviors are focused on improved customer satisfaction to drive customer loyalty
