What are the responsibilities and job description for the START ASAP: Management Training - Wireless Customer Service Representative position at START NEXT WEEK?
Our success at KSE Systems lies in our team members and clients working together to bring technology solutions to the local region. We are expanding our management trainee team and looking to fill a full time position for our San Bernardino office immediately.
We provide entry-level training on technology usage, consumer relations, product and service knowledge, and market preferences for you to utilize in customer interactions. If you are looking for a position where problem-solving, working with people, business development, and communication are all at the forefront, our Customer Service Representative position fits you.
Responsibilities of the Wireless Customer Service Representative Position :
Communicate directly with local consumers to initiate and achieve customer acquisition and sales goals
Develop and utilize knowledge of client products and services to provide solutions and excellent customer service to local communities
Determine consumer needs by inquiring about their current experience and thoroughly discussing client products, services, and discounts
Attend training sessions with other Verizon Customer Service Representatives and members of the management team to build knowledge of client operations, sales metrics, and outreach goals
Navigate client-provided handheld technology to assist in customer service before, during, and after the sales process