What are the responsibilities and job description for the Bilingual Bookkeeping Renewal Specialist - FullTime-Fully Remote position at StartCHURCH?
Position: Bilingual Bookkeeper & Client Renewal Specialist
Location: 100% Remote (Must reside in Georgia, Florida, Tennessee, or Montana)
About Us
At StartCHURCH, we're on a mission to support pastors and ministry leaders who are passionate about making a lasting impact in their communities by launching new churches and ministries. We equip nonprofits with the legal foundation they need to thrive, offering a lifetime of tools and services tailored to the unique needs of church leaders.
Why You'll Love Working With Us
True Work-Life Balance: We believe your life outside of work matters. Enjoy flexibility and a genuine work-life balance.
Rest and Recharge: Generous paid time off, two flex days, ten paid holidays, one week of paid sick leave, Paid Parental Leave, and weekly flex time to help you recharge.
Top-Tier Health Benefits: Our comprehensive medical, dental, and vision plans are some of the best in the industry, with a quick 30-day waiting period.
Future Planning: We offer a 401k retirement plan with company matching to help you plan ahead.
Purpose-Driven Passion: Want to start your own nonprofit or ministry? We’ll help you do it – at no cost to you.
What You’ll Be Doing
As a Bilingual Bookkeeper & Bilingual Client Renewal Specialist at StartCHURCH, your role will focus on handling client renewals as their terms come to an end, while also managing bookkeeping duties for several clients. You’ll be the key point of contact for renewing services and ensuring the accuracy of bookkeeping information for our clients. Here's what your day-to-day will look like:
Client Renewals: You’ll manage the process of renewing clients’ bookkeeping services. This involves working with both clients and internal teams to ensure a smooth transition and clear communication about service terms and pricing.
Client Communication: You’ll maintain respectful, clear, and effective communication with both clients and internal teams to ensure the renewal process is seamless.
Team Collaboration: You’ll work closely with bookkeepers and other teammates to ensure client needs are met while respecting the StartCHURCH culture and teamwork principles.
Problem Solving: As you communicate with clients, you'll listen to their feedback and address any concerns or suggestions, working with bookkeepers and managers to implement necessary changes.
Administrative Support: You’ll support the renewal process by maintaining accurate records and liaising with billing and management when adjustments are needed.
Your Monthly Goals
Complete the renewal spreadsheet by the 1st of every month.
Achieve 85% of all renewals within the renewal month.
Complete 100% of all renewals by the 15th of the following month.
Client Relations & Communication
Keep your email inbox up-to-date and respond to all emails and voicemails within 24 hours.
Build and maintain strong relationships with clients to encourage clear communication and timely responses.
Represent StartCHURCH with professionalism, kindness, and respect.
Tech You’ll Be Using
You’ll need intermediate to advanced skills in these tools:
Admin Console
QuickBooks
HubSpot
Gmail, Google Calendar, Google Sheets
Dropbox
Zoom, Slack
Xero
…and possibly more as we continue to grow and evolve.
