What are the responsibilities and job description for the Client Services Specialist position at StartHub?
About Us:
We’re thrilled to welcome an energetic and client-focused Office Administrator to lead operations at our newly launched Washington location. At Starthub, we offer comprehensive virtual office solutions tailored for small businesses. This Washington office will play a crucial role in supporting our local clients, serving as a hub where they can connect, pick up mail, book meeting rooms, and get personalized assistance. You should visit our website and discover our virtual office services at www.starthubcenters.com.
Role Overview:
This role is perfect for a proactive, tech-savvy individual with strong client service skills and the ability to manage day-to-day office operations. As our Washington Office Administrator & Client Account Support Specialist, you will be the primary point of contact for clients visiting the office, assist with online customer support, and collaborate with account specialists across other locations. This role combines both on-site client interactions and online support, requiring excellent multitasking abilities and a customer-centric mindset.
Key Responsibilities:
- Be the face of our Washington office by warmly welcoming new and existing clients as they visit to pick up mail, book meeting rooms, or ask questions about their accounts.
- Provide high-quality, multi-channel support to clients via live chat, phone, email, and in-person interactions, ensuring quick and effective resolution of inquiries.
- Educate and engage prospects by explaining our services, benefits, and available solutions.
- Organize and maintain the office space to create a welcoming, professional, and efficient environment for clients.
- Oversee meeting room bookings and ensure spaces are set up, cleaned, and ready for client use.
- Manage mail and packages to ensure clients receive their deliveries efficiently and securely.
- Deliver exceptional client satisfaction by handling all interactions with care, empathy, and professionalism.
- Collaborate with our network of office locations and account specialists to provide seamless support and share best practices.
Why Join Us?
This role is ideal for an upbeat, organized individual ready to thrive in a startup-like environment. You’ll gain hands-on experience in a fast-paced industry, build valuable skills in client relations and office management, and be part of a supportive, positive team. If you’re ready to grow with a company that values innovation and client success, this could be the perfect fit.
Qualifications:
- Tech-savvy with experience in office software and customer support platforms
- Excellent communication and interpersonal skills with a friendly, proactive approach
- Ability to work independently and confidently take initiative
- Strong organizational skills and attention to detail in maintaining an inviting office space
- Team-oriented with a collaborative mindset and flexibility to support multiple clients and locations
- Prior experience in office administration and/or customer support preferred
Job Types: Full-time, Contract
Pay: From $41,600.00 per year
Benefits:
- Paid time off
Shift:
- 8 hour shift
- Day shift
Application Question(s):
- Describe your experience in a customer service role. What channels (in-person, phone, email, live chat) have you supported?
Experience:
- Clerical: 3 years (Preferred)
- CRM software: 2 years (Preferred)
- Office: 2 years (Required)
- Customer support: 3 years (Required)
Work Location: In person
Salary : $41,600
