What are the responsibilities and job description for the Customer Experience Manager Operations position at Startops?
Customer Experience ManagerDrive the team to exceed sales goals while enhancing the customer experience in the showroom.
Location : San Francisco, California, United States
Check you match the skill requirements for this role, as well as associated experience, then apply with your CV below.
Compensation : $80,000 - 100,000 USD / year
Job Tags : Operations
About The Role
- The Customer Experience Manager will lead a team of Customer Experience Assistants, Jewelry Consultants, and Concierges to meet sales targets.
- They will drive showroom sales performance by coaching team members and ensuring they understand business processes and KPIs.
- The role involves designing and implementing initiatives to improve customer experience and operational efficiency.
- The manager will partner with the customer care team to resolve escalated customer issues effectively.
- They will maintain a high standard of customer service and ensure the showroom is efficient and functional.
- Conducting in-person customer appointments to present jewelry in a personalized manner is a key responsibility.
- The manager will collaborate with various departments to drive business growth and enhance customer satisfaction.
Ideal Candidate
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Salary : $80,000 - $100,000
