What are the responsibilities and job description for the Customer Experience Supervisor Operations position at StartOps?
Customer Experience Supervisor Develop strategies to enhance customer satisfaction and optimize service delivery performance. Location : Los Angeles Compensation : $68,000 - 70,000 USD / year Job Tags : Operations About The Role The Customer Experience Supervisor will lead the frontline customer service team, focusing on performance management and optimization.This role involves serving as the primary liaison between SKIMS and its BPO partner, ensuring service-level agreements are met.The supervisor will track and analyze key performance indicators (KPIs) such as response time and customer satisfaction.Collaboration with cross-functional teams is necessary to implement improvements in workflows and training programs.The position requires developing strategies to scale support operations during peak seasons or promotional events.Qualifications The ideal candidate has over three years of supervisory or management experience in a customer service environment.Experience in managing or leading a BPO team is preferred, indicating a strong background in outsourcing operations.Strong organizational and problem-solving skills are essential for optimizing team performance and customer satisfaction.Excellent communication skills are required, with a focus on accuracy in both written and spoken forms.A proactive and enthusiastic attitude is necessary, along with the ability to work well in a team setting.#J-18808-Ljbffr
Salary : $68,000 - $70,000
