Head of Customer Success - Energy SaaS

A fast-growing oil & gas SaaS company is seeking an experienced Head of Customer Success based in Houston. This critical role will involve enhancing the existing customer success strategy, driving global expansion, and building a scalable, client-centric framework to ensure maximum value and satisfaction.

Key Responsibilities

• Strategic Leadership: Develop and execute a comprehensive strategy for customer success globally, aligning with the company’s growth objectives and ensuring an exceptional client experience.
• Team Building & Development: Lead, mentor, and grow a high-performing global customer success team.
• Client Onboarding & Adoption: Oversee the onboarding process, ensuring seamless integration of services into client workflows.
• Retention & Expansion: Drive client satisfaction and retention while identifying opportunities for account expansion and upselling.
• Operational Excellence: Establish key performance metrics to track customer health and ensure proactive engagement.
• Feedback Integration: Collaborate with product, sales, and marketing teams to incorporate client feedback into strategic decisions and product development.
• Global Expansion: Spearhead initiatives to scale customer success operations across new and existing markets globally.

Required Skills & Experience

• Essential leadership experience in customer success in oil & gas/energy SaaS.
• Track record of enhancing customer retention, satisfaction, and expansion.
• Strong commercial acumen with a focus on value delivery and identifying client needs.
• Exceptional communication and stakeholder management skills.
• Experience leading and scaling teams across multiple regions.
• Proficiency in CRM tools and customer success metrics.

Preferred Qualifications

• Bachelor’s degree in geology, petroleum, or a related field (advanced degrees preferred).
• Experience in managing customer success teams in a high-growth, fast-paced environment.

Location: Houston, Texas