What are the responsibilities and job description for the Daylife & Programming Coordinator position at Starwood Hotels?
Grow with us...
Life at SH is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.
The Front Offices at SH Hotels & Resorts are at the heart of every hotel, and our front-of-house staff are some of the most important members of the team, because they are the first to meet our guests. They also have the first opportunity to provide them with impeccable service, and often to reflect a first glimpse of the brand’s best self.
We’re current searching for a warm, welcoming, articulate Daylife and Programming Coordinator to ensure that every guest’s experience is relaxing and effortless—at arrival and departure and all through the stay. If you love meeting new people, being of service, and helping to grow a great brand, we’d love to chat.
Inside Tip: Knowing a thing or two...or three about the history of our hotel to share with your guests will set you up for success.
Daylife & Programming Coordinator will be responsible for supporting the Daylife Programming of 1 Hotel Hanalei Bay that supports the flagship hotel’s goals guest satisfaction, team member brand awareness, reputation and sustainability. 1 Hotels is a platform for change, and the Daylife Coordinator will be a key contributor to achieving these brand efforts at the hotel level, both externally and internally. This role will support the admin and operational tactics of the programming team of 1 Hotel Hanalei Bay through supporting the management of reservations, vendors, supplies, web and property marketing related to Daylife programming.
The Daylife Coordinator will play a key role in supporting and executing Daylife programming and guest experience strategies at Hotel Hanalei Bay. This position helps create a cohesive and engaging guest experience while aligning with the hotel’s goals.
Duties & Responsibilities
Passionate about hospitality and providing superior guest service.
Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. As a misson-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, SH Hotels & Resorts is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.
$28.85 per hour
SH Hotels and Resorts is an equal opportunity employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.
SH Hotels & Resorts is an Equal Opportunity Employer
Life at SH is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.
The Front Offices at SH Hotels & Resorts are at the heart of every hotel, and our front-of-house staff are some of the most important members of the team, because they are the first to meet our guests. They also have the first opportunity to provide them with impeccable service, and often to reflect a first glimpse of the brand’s best self.
We’re current searching for a warm, welcoming, articulate Daylife and Programming Coordinator to ensure that every guest’s experience is relaxing and effortless—at arrival and departure and all through the stay. If you love meeting new people, being of service, and helping to grow a great brand, we’d love to chat.
Inside Tip: Knowing a thing or two...or three about the history of our hotel to share with your guests will set you up for success.
Daylife & Programming Coordinator will be responsible for supporting the Daylife Programming of 1 Hotel Hanalei Bay that supports the flagship hotel’s goals guest satisfaction, team member brand awareness, reputation and sustainability. 1 Hotels is a platform for change, and the Daylife Coordinator will be a key contributor to achieving these brand efforts at the hotel level, both externally and internally. This role will support the admin and operational tactics of the programming team of 1 Hotel Hanalei Bay through supporting the management of reservations, vendors, supplies, web and property marketing related to Daylife programming.
The Daylife Coordinator will play a key role in supporting and executing Daylife programming and guest experience strategies at Hotel Hanalei Bay. This position helps create a cohesive and engaging guest experience while aligning with the hotel’s goals.
Duties & Responsibilities
- Program Implementation & Guest Experience:
- Assist in organizing and executing Daylife activities across the hotel, ensuring everything aligns to create a seamless guest experience.
- Coordination with Departments & Vendors:
- Work closely with the restaurant, spa, Front Desk and other partners to ensure smooth program execution.
- Manage vendor relationships, agreements, invoicing, and security clearances.
- Project Support:
- Help with various projects such as printing, graphic design, and digital displays to enhance the guest experience.
- Managing Daylife Offerings:
- Update and manage Daylife activities on RTR platform to ensure guests are well-informed.
- Booking Reconciliation:
- Make sure new bookings are synced with guest itineraries for a smooth experience.
- Purchasing Supplies:
- Order necessary supplies for the Daylife office and programming events.
- Communication & Coordination:
- Keep team in the loop regarding changes in the program, such as cancellations or location adjustments, and communicate updates to guests.
- Guest Communication:
- Provide guests with daily or weekly activity recommendations and updates through KYC, including managing cancellations and alternative suggestions.
- Posting & Managing Charges:
- Accurately post charges for paid activities like beach rentals to guest accounts.
- Update Scheduling & Collateral:
- Maintain current schedules and marketing materials for Daylife activities on the hotel website, app, and in printed materials.
- Vendor & PO Management:
- Ensure timely approval and receipt of purchase orders and handle vendor invoicing through Birchstreet.
- Guest Recovery & Requests:
- Follow up on guest concerns and assist with any Daylife programming-related inquiries from guests or internal teams.
- Guest-Facing Assistance:
- Help guests with booking activities and ensure they have a seamless experience throughout their Daylife activities.
- Support the Daylife Manager:
- Assist with larger projects like event calendars, festive programming, luau’s, and special events like Full Moon Parties.
Passionate about hospitality and providing superior guest service.
- Passionate about organization and details with a minimum of 1 year of similar work experience.
- Prior experience in an administrative role, strong organization and technical skills, ability to multi-task and a team player.
- Is flexible and willing to meet the demands of a 24-hour operation.
- 2 years of experience in guest services, preferably in lifestyle or luxury hospitality
- Passion for the mission and values of 1 Hotels, with general knowledge of sustainability issues
- Exceptional verbal and written communication skills
- Ability to manage multiple priorities in a fast-paced environment
- Strong interpersonal skills and service/hospitality orientation
- Team players willing to pitch in to support colleagues in all areas
- Strong communication and interpersonal skills to engage with both guests and staff.
- Excellent organizational skills and attention to detail.
- Ability to multitask and prioritize in a fast-paced environment.
- Proficiency with RTR, KYC, Birchstreet, and other systems.
- Experience in hospitality, event coordination, or related fields is preferred.
- Positive, can-do attitude with a passion for delivering exceptional guest experiences.
- Ability to support and collaborate across departments to ensure a smooth operation.
Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. As a misson-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, SH Hotels & Resorts is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.
$28.85 per hour
SH Hotels and Resorts is an equal opportunity employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.
SH Hotels & Resorts is an Equal Opportunity Employer
Salary : $29
