Patient Care Assistant/Front Desk Receptionist

Locations: Queens, New York

Schedule: Monday to Friday

Full time 35-40 hours a week

Part time 20-30 hours a week
Pay Range: $16.50 - $20.00/hourly

About the Company

At Nao Medical, we're revolutionizing healthcare by blending cutting-edge technology with heartfelt, personalized care. Over the past 13 years, we've proudly served more than a million New Yorkers at our various locations. Our mission is simple: through our multi-specialty practice, we provide accessible, quality care tailored to each patient's needs. We're breaking down barriers, championing health equity, and delivering value-based care to create healthier communities.

Job Summary

As a Patient Care Assistant, you will be critical to the smooth operations of our fast-paced clinic, combining clinical and administrative skills to deliver top-notch patient care. Your role will involve managing appointments, ensuring patient satisfaction, and coordinating key administrative tasks, all while maintaining a high level of organization and professionalism.

Primary Responsibilities

• Greet and assist patients with a professional and friendly attitude at the front desk.

• Manage high patient volume while maintaining excellent organizational and time-management skills.

• Schedule appointments, handle patient check-ins and check-outs, and update patient records using our electronic medical records (EcW) system.

• Facilitate patient flow, ensuring minimal wait times while maintaining an exceptional level of service.

• Answer phone calls, respond to inquiries, and provide accurate information about Nao Medical services.

• Update and maintain accurate patient records, ensuring confidentiality in compliance with HIPAA guidelines.

• Collaborate with the medical team to ensure seamless operations and an optimal patient experience.

• Support administrative duties as needed, ensuring the smooth operation of the clinic.

Job Requirements

Education & Skills:

• High school diploma or Associate degree.

• Prior experience in high-volume customer service, healthcare, or sales is strongly preferred.

• Outstanding multitasking, communication, and problem-solving skills.

• Familiarity with EMR systems is a plus; training will be provided if needed.

• Display adaptability, responsiveness, and professionalism in a fast-paced environment.

• A background in sales or customer service is ideal, with the confidence to handle high-pressure situations effectively.

Tech-Savvy: Familiar with EMR systems (ECW) and HIPAA regulations.

Empathetic & Adaptable: A team player with exceptional communication skills, ready to thrive in diverse situations.

Bilingual: Spanish-English fluency is a plus.

Schedule Requirements:

• Ability to work Monday to Friday.

Benefits (Full-Time):

• Medical, Dental, Vision, Basic Life, and Short-Term Disability Insurance options for you and your dependents

• Paid Family and Disability Leave*

• FMLA*

• 401K Retirement Plan*

• Paid Time Off (PTO)

• Free care for you and discounted care for your family at all Nao Medical locations

• Nurturing a passion for promoting a healthier community and opportunities for leadership and career growth

Why Nao Medical?

• Join a team dedicated to health equity and community impact.

• Work in a supportive, inclusive environment that values diversity and respect.

• Be part of a movement transforming healthcare with innovation and compassion.

Equal Employment Opportunity Statement

Nao Medical is an Equal Opportunity Employer. We are committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. We do not discriminate based on race, color, religion, creed, national origin, ancestry, sex, age, disability, marital status, sexual orientation, gender identity, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state, or local laws. This policy applies to all employment terms and conditions, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Nao Medical is dedicated to providing a work environment free from discrimination and harassment and treating all individuals with respect and dignity. Combining individuals from diverse backgrounds and experiences creates a more innovative, creative, and productive workforce.

Experience the Nao Medical difference. Join us in transforming healthcare, Nao!