What are the responsibilities and job description for the Customer Service Representative position at State Bank of Southern Utah?
Job Description
- Maintain and balance a cash drawer according to bank policy.
- Accurately process debit and credit transactions while maintaining compliance with established bank policies and procedures.
- Utilize bank software to process transactions and complete daily work.
- Identify customer needs and make referrals, cross-sell bank services and products, perform money transfers, receive loan payments, and order checks.
- Resolve customer problems efficiently.
- Greet customers in a prompt, polite, and friendly way.
- Communicate with customers both in person and over the phone.
