Bank Teller

Summary of Position

The teller assists new and existing customers of the Bank with account transactions and uncovers sales opportunities. In addition, the teller acts as a resource in identifying and resolving customer service issues. The teller, through conversations with the customers, uncovers financial needs, communicates products and services opportunities, and refers customers to the appropriate banking center personnel. The teller's role is to be welcoming, establish rapport, and provide outstanding customer service to the Bank clients while performing account transactions.

Essential Functions

1. Processes customer transactions accurately and in compliance with current policies, procedures, and guidelines.

2. Prevents errors and losses through careful attention to detail.

3. Accurately gives account information to customers based on request. Follows all regulatory, security and audit requirements.

4. Maintains responsibility for cash drawer and follows proper cash control procedures.

5. Provides excellent customer service and adheres to State Bank Customer Service Standards.

6. Owns a customer problem until it is resolved. Listens to customers’ needs and proactively resolves service issues. Properly channels complex customer service issues to proper department or personnel.

7. Meets individual established referral goals.

8. Makes product or service recommendations based on customers’ needs and refers to the appropriate banking center personnel.

9. Maintains knowledge of banks products, services, fees, and policies.

10. Continues to build customer relationships by viewing customer accounts when performing transactions and identifying potential needs.

High school education or GED required with some college preferred but not required. Prior customer service background required. Previous cash-handling experience is preferred but not required.

Skills & Abilities

Good customer relations skills – courteous and helpful. Flexibility with work schedule. Ability to work as a team member. Attention to detail and accuracy. Ability to learn about products and services to make qualified referrals. Strong mathematical skills. Ability to prioritize tasks and make decisions about customer transactions while keeping in mind the customer’s needs and bank risk. Ability to work well in a fast-paced, environment. Possess strong communication skills as well as organizational abilities. Willingness to adapt to change. Exhibits excellent judgment in handling confidential information.

Physical Requirements

While performing the duties of the job, the employee is regularly required to stand; use hands to finger, handle or feel objects, or controls, reach with hands and arms; and talk or hear. The employee frequently is required to walk. The employee is occasionally required to sit; climb or balance; stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Working conditions

While performing the duties of this job, the employee occasionally works near moving mechanical parts. The noise level in the work environment is usually moderate. The employee must be able to work in close proximity to other co-employees and concentrate efforts on tasks despite noise, interruptions and general commotion.

The above job description supersedes all previous descriptions. This job description is intended to be a tool to describe the primary purpose of the job and the KEY duties and responsibilities. The job description may not be inclusive of all duties and job responsibilities. Management has the right to add to or change the job responsibilities at any time.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Application Question(s):

• Willing to complete pre-employment drug screen and background review.

Education:

• High school or equivalent (Required)

Experience:

• Cash handling: 1 year (Required)
• Customer service: 1 year (Required)

Work Location: In person