Commercial Banking Administrator I

Summary of Position

Provide administrative support to the commercial banking team by processing commercial loan requests. Responsible for providing high-quality customer service to commercial banking clients by accurately and efficiently resolving customer requests while mitigating risk by following proper procedures. Serve as a partner to the commercial banking team by proactively dealing with portfolio management needs. Ensure all regulatory and compliance requirements are satisfied.

Essential Functions

• Support the customer lending request process by providing administrative support to Commercial Bankers.
• Prepare requests for credit by ensuring a complete file per policy and regulatory requirements.
• Ensure collateral and other request details are defined for documentation, and engage third parties as needed.
• Interact with approved attorneys for externally prepared transactions.
• Prepare the deal for closing and ensure all due diligence and closing conditions are satisfied.
• Disburse loan funds and process fees according to executed loan documents.
• Complete the final steps of loan origination to prepare the loan for boarding.
• Ensure withdrawn or declined loan requests are processed timely.
• Provide high-quality customer service to commercial banking customers.
• Respond to customer requests according to bank policy, regulations, and procedures in a timely and accurate manner.
• Resolve customer inquiries and problems timely within the scope of authority while proactively utilizing other department teams to meet the customer’s needs.
• Serve as a partner to the commercial banking team by proactively dealing with portfolio management needs to mitigate risk.
• Partner with commercial banking team in recognizing financial, loan, and collateral exceptions by clearing items or documenting attempts and issues with collecting items.
• Proactively ensure maturing loans are being resolved in a timely.
• Conduct regularly scheduled check-ins with the commercial banking team.
• Ensure reporting tools are utilized for accurate reporting progress.

• Ensure all regulations and compliance are satisfied.

• Address all regulatory and compliance monitoring dashboards timely (i.e., Regulation B, ARMCP, HMDA, etc.)

• Ensure all loan files comply with applicable regulations (i.e., Know Your Customer, OFAC, CIP, Beneficial Ownership, Flood, Regulation U, Regulation O, etc.)

• Maintain updated knowledge of policies, procedures, regulations, and compliance.

Qualifications

High School diploma required. 2-3 Years of Commercial Loan Processing experience required.  Computer experience with Windows, Microsoft Office, and other computer loan software applications. 

Skills & Abilities

Ability to read, analyze, and interpret complex information and make sound judgments. Familiarity with a variety of the field’s concepts, practices, and procedures.  Relies on experience and judgment to plan and accomplish goals.  Performs a variety of tasks while remaining detail-oriented, accurate, and organized.  Good customer service skills with a focus on strong oral, presentation, and written communication skills.  Ability to work unsupervised and display effective time management skills.  Ability to work a flexible schedule.  Exhibits excellent judgment in handling confidential information.