Operations Representative

General Description

The Operations Representative is responsible for supporting the backroom operations of the Bank; including but not limited to Item Processing, Maintenance Review, Retail and Business Online Banking, Debit Cards, Mobile Banking, Mobile Deposits, and Texting Banking.  Excellent customer service skills and attention to detail are required. The Operations Representative will also assist the IT/Operations Manager as needed.

Position Duties:

• Handling customer phone calls
• Supporting internal staff
• Handling of NSF and Return items
• Processing of non-post items
• ACH file originations
• Wire transfer verification and approval
• Printing and distribution of notices/statements
• Various GL balancing and entries
• Interest rate changes
• Debit card maintenance
• Verify account maintenance
• Verify proof maintenance
• Mobile Deposit-Enrollments
• Mobile Deposit image verification
• ITM Deposit image verification
• Importing Incoming Cash Letters
• Online banking troubleshooting
• Follow BSA policies and procedures as applicable to job functions
• Contact Operations vendors for support if needed
•  May perform other duties as assigned

Requirements

• At least two years of prior banking experience
• Demonstrated analytical, decision-making, and effective problem-solving skills.
• Ability to multi-task.
• Must be competent in the use of personal computer systems, internet applications and electronic mail, and various windows-based software applications to include, but not limited to, banking application, word processing, and spreadsheet software.
• Honor State Bank philosophies, policies and expectations regarding core values, customer service, human resource policies and code of conduct and ethics.
• Demonstrate acceptable personal financial responsibility and be bondable.
• High School Diploma or GED.

Physical Requirements

• Extensive reading and computer use is expected more than 50% of the time. Receiving detailed information verbally, in person and by telephone is essential.
• Physical and mental ability to perform the essential functions of the job as listed.
• Able to regularly stand or sit for prolonged periods of time.
• Able to verbally communicate effectively with others.
• Regular attendance is necessary and essential to this position.

 This position reports directly to the AVP, IT/Operations Manager.