What are the responsibilities and job description for the Account Resolution Representative position at State Collection Service?
The GREAT STATE TEAM is seeking Remote Account Resolution Representatives to join our fast-growing teams! As an Account Resolution Representative you are responsible for making outbound and taking inbound calls to collect payment for medical and non-medical accounts.
Increase your chances of an interview by reading the following overview of this role before making an application.
- Veterans and Military Spouses Encouraged to Apply
Duties include but are not limited to :
Handle inbound and outbound telephone calls in a timely and professional manner to successfully perform collections activity
Utilize negotiating and customer service skills to achieve positive results
Adhere to all FDCPA, FCRA, HIPPA and other applicable laws
Qualifications, Skills, and Experience :
1 years’ experience working in a Collections, Call Center or Customer Service function where contact with the public was a part of daily duties
Ability to enter and update data on company and / or client systems in an accurate, timely manner
Ability to work successfully in a fast-paced, deadline-oriented environment
Strong organization skills. The ability to work on multiple tasks simultaneously
Focus upon customer service and deliverables
Demonstrates flexibility in scheduling and assignments, to include regular evening and Saturday work as the business requires
Ability to work successfully and cooperatively within a team-based environment
Wage :
Hourly wage based on experience, plus monthly commission opportunities
500 guarantee monthly bonus for the first 90 days
Schedule :
Monday through Thursday, three days from 7 : 00am - 4 : 00pm, one evening from 10 : 00am - 7 : 00pm, Fridays from 7 : 00am - 4 : 00pm with one closing shift per month from 9 : 00am - 6 : 00pm, and one Saturday per month from 8 : 00am - 12 : 00pm MST. Note : these hours may vary during daylight savings time.
We Offer a Comprehensive Benefits Package :
Competitive benefits include Health, Dental, Vision, Life and Disability Insurance, 401K w / employer match, and HSA / Flexible spending accounts
Paid time off starting at 90 days and annual profit sharing
7 Paid Holidays – Thanksgiving, Christmas Day, Christmas Eve, New Year’s Day, Memorial Day, Fourth of July, and Labor Day
Family Friendly Events
Wellness Programs / Gym Reimbursement
All necessary equipment and technical support provided
Your next great career move could be a click away. Apply now!
State Collection Service is an Equal Opportunity Employer. All qualified applicants will be considered for employment regardless of age, race, color, creed, religion, sex, sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.
By following the link to apply, you are acknowledging that we have permission to contact you via phone, text or email to communicate with you regarding this position
