What are the responsibilities and job description for the INFORMATION TECHNOLOGY ASSOCIATE position at State Compensation Insurance Fund?
State Fund’s Information Technology (IT) – Client Support Services Unit in Rohnert Park has an opening for an Associate Systems Administrator.
Under general supervision of the IT Supervisor I, the incumbent will:
- Provide quality customer service as the single point of contact to customers by managing call activity, service tickets, and assuming accountability for issues/inquiry resolution
- Administrate and maintain Windows Network Operating Systems, Active Directory, servers, network equipment, and telephone systems to meet site operational needs and systems goals
- Coordinate/provide technical support and training (educating) end-users and local program operations
Minimum Qualification:
- Eighteen (18) months IT Technician experience
- Two (2) years of IT Technical, analytical or computer systems or services experience
- Some experience may be substituted for education
Desirable Qualifications:
- Two (2) years of IT Technician experience
- Proficient knowledge of Windows Network Operating System, Windows Professional Desktop, Windows Exchange (server), Windows Outlook (desktop) and Active Directory
- Proficient knowledge of the installation, maintenance, and troubleshooting of PC/LAN/WAN/Telecom/Mobile Devices
- Working knowledge of standard software and Internet applications
- Working knowledge of concepts used in network architecture (LAN/WAN)
- Ability to work independently and as a team with co-workers and management to address and resolve issues
- Working knowledge of client/server computing concepts
- General knowledge of project management principles
- Ability to keep current with respect to changing technologies
- Ability to solve technical problems with a minimal amount of information (even incorrect information)
- Ability to handle multiple priorities in a changing environment
- Excellent written and oral communication skills
- Self-motivation, dependability, flexibility and the ability to work in a team environment
On-site physical requirements:
- State Fund has adopted telework for employees who can effectively perform their essential work functions remotely. However, this is an essential position where hybrid telework is available in conjunction with on-site requirements; where the selected candidate will report to their assigned location(s) on either a scheduled, rotational, or as-needed basis.
- The selected candidate must be able to meet the essential on-site requirements by the agreed-upon start date, this could require but is not limited relocation.
- State Fund is not considering relocation expense reimbursement for this position.
New to state candidates will be hired into the minimum salary of the classification or minimum of the alternate salary range when applicable. Placement to alternate salary range may be based on education or experience identified in your state application.
You will find additional information about the job in the Duty Statement.
Working Conditions
The successful candidate must reside in California upon appointment.
Selected candidate(s) hired may be required to attend in-person Onboarding at our Vacaville office with expenses for attendance paid by State Fund.
Telework may be available and is subject to change based on State Fund guidelines and business needs
Minimum Requirements
You will find the Minimum Requirements in the Class Specification.- INFORMATION TECHNOLOGY ASSOCIATE
Additional Documents
- Job Application Package Checklist
- Duty Statement
Position Details
Department Information
State Fund is California’s largest provider of workers’ compensation insurance. Established in 1914 by the state legislature, we offer diverse and comprehensive products and services that provide a strong and stable option for employers and injured employees with fast, reliable claims service and medical and indemnity benefits.
Our culture centers on our purpose and values. We exist to provide fairly priced workers' compensation insurance, make workplaces safe, and restore injured workers. To fully represent California, we are committed to our employees by embracing and celebrating our diverse workforce and fostering inclusion to make the workplace a dynamic environment for all. We recognize and reward high performance yet value a healthy work/life balance.
Department Website: http://www.statefundca.com
Special Requirements
To be considered, you must provide a fully completed STD 678 application, resume, and statement of qualifications via CalCareers. Resumes submitted in lieu of the STD 678 may not be accepted. Completed STD 678 must include duties performed, start and end dates, and hours worked per week for each position held.
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, have LEAP eligibility, or have SROA and/or Surplus eligibility may be considered.
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 3/3/2025Who May Apply
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
- Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
- Resume is required and must be included.
Benefits
Health Benefits Program (CalPERS)
https://www.statefundca.com//Home/StaticIndex?id=https://content.statefundca.com//careers/Index.asp
Contact Information
The Human Resources Contact is available to answer questions regarding the position or application process.
Department Website: http://www.statefundca.com
Human Resources Contact:
Tina Sherel
(916) 716-6441
TSherel@scif.com
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:Rosa Gil-Robles
(800) 499-8668
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Acknowledgement
By applying to this position, you are also acknowledging that you have received the following information:
Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
