What are the responsibilities and job description for the PROGRAM MANAGER II, STATE COMPENSATION INSURANCE FUND position at State Compensation Insurance Fund?
Are you an experienced Workers’ Compensation leader seeking a dynamic and challenging career in finance? Billing and Collections has a full-time opening for a Vice President of Credit and Collections (Program Manager II) to collect premiums timely and accurately while delivering the best customer experiences to our policyholders and internal customers.
Under the direction of the EVP of Finance, the VP of Credit and Collections will be responsible for leading the operations for Collections, Special Collections, and Cancelation & Bankruptcy:
- Design strategic plans, recommend improvements to standards and procedures to optimize performance and business development.
- Manage, develop and aspire the Credit & Collections team for best performance; ensure effective collaboration with the rest of Finance teams, Billing Operations and other key programs within the organization.
- Monitor and Support Policy and Billing system and projects
This is a complicated and intense position which requires an individual with a big picture perspective, collaborative nature, solution oriented, excellent analytical, communication and organizational skills. The candidate must possess the ability to make sound decisions, solve complicated problems with careful consideration in weighing both State Fund and the policyholder's best interests, and finding creative solutions in collaboration with Field Operations Special Investigation Unit, Marketing and Premium Audit. This position will involve occasional travel.
New to state candidates will be hired into the minimum salary of the classification or minimum of the alternate salary range when applicable. Placement to alternate salary range may be based on education or experience identified in your state application.
You will find additional information about the job in the Duty Statement.
Working Conditions
The successful candidate must reside in California upon appointment.
Selected candidate(s) hired may be required to attend in-person Onboarding at our Vacaville office with expenses for attendance paid by State Fund.
Minimum Requirements
You will find the Minimum Requirements in the Class Specification.- PROGRAM MANAGER II, STATE COMPENSATION INSURANCE FUND
Additional Documents
- Job Application Package Checklist
- Duty Statement
Position Details
Department Information
State Fund is California’s largest provider of workers’ compensation insurance. Established in 1914 by the state legislature, we offer diverse and comprehensive products and services that provide a strong and stable option for employers and injured employees with fast, reliable claims service and medical and indemnity benefits.
Our culture centers on our purpose and values. We exist to provide fairly priced workers' compensation insurance, make workplaces safe, and restore injured workers. To fully represent California, we are committed to our employees by embracing and celebrating our diverse workforce and fostering inclusion to make the workplace a dynamic environment for all. We recognize and reward high performance yet value a healthy work/life balance.
Department Website: http://www.statefundca.com
Special Requirements
To be considered, you must provide a fully completed STD 678 application, resume, and statement of qualifications via CalCareers. Resumes submitted in lieu of the STD 678 may not be accepted. Completed STD 678 must include duties performed, start and end dates, and hours worked per week for each position held.
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, have LEAP eligibility, or have SROA and/or Surplus eligibility may be considered.
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 4/22/2025Who May Apply
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
- Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
- Resume is required and must be included.
Desirable Qualifications
The best-qualified candidate will possess the following:
- Collections experience
- Billing inventory and delinquent receivables experience
- Workers’ Compensation experience in Underwriting or auditing
- Excellent organization and time management skills
- Excellent analytical skills
- Strong customer service, negotiation and billing skills
- Demonstrated proficiency and knowledge of workers' compensation pricing and underwriting methodologies, basic accounting principles, and the proven ability to resolve complicated premium matters
- Understanding of the billing process and how outstanding premium impacts the organization
- Proven ability to manage internal and external relationships effectively
- Ability to effectively interact with the management in various teams across the department (e.g. Finance teams, Billing Operations, Marketing, Premium Audits, etc.)
- Strong leadership and management skills and ability to promote leadership development
- Ability to work accurately and efficiently to meet deadlines
- Working knowledge of Premium collections, billing, billing services and policy procedures
- Working knowledge of Workers' Compensation Insurance Rating Bureau rules and regulations
- Proven ability to excel in team building and employee engagement within the team
- Ability to recruit, train, develop, empower and retain staff
- Ability to manage projects, meet strict deadlines, and contribute to important projects within multiple departments across the organization
- Ability to lead and work as a member of the team
- Ability to present to Senior Leadership, Executives and speak in front of a large audience
Benefits
Health Benefits Program (CalPERS)
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Contact Information
The Human Resources Contact is available to answer questions regarding the position or application process.
Department Website: http://www.statefundca.com
Human Resources Contact:
Tina Sherel
(800) 499-8668
TSherel@scif.com
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:Rosa Gil-Robles
(800) 499-8668
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Background Investigation
Prior to employment with State Compensation Insurance Fund, a background investigation (BI) will be initiated.
Acknowledgement
By applying to this position, you are also acknowledging that you have received the following information:
Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
