What are the responsibilities and job description for the WORKERS' COMPENSATION INSURANCE REPRESENTATIVE position at State Compensation Insurance Fund?
Credit and Collections Department has an opening for a 2-year Limited Term Credit and Collections Analyst with the possibility of a permanent appointment. This position will ensure policy issues effecting cancellations, cancellation withdrawals, bankruptcies, rescissions, non-renewals, active charge offs, bill disputes (extensions), coverage cases and pre-coverage check are processed according to the department procedures and guidelines and that resolutions are handled timely and efficiently to reduce outstanding premium; ensure any risk associated with the above is limited through accurate processing and documentation.
We are looking for a candidate who has the following skills and abilities:
- Policy and billing related experience
- Have excellent customer service skills
- Ability to work well with others and maintain good interpersonal relationships
- Excellent organizational skills
- Ability to ask effective questions, evaluate information, apply guidelines and procedures, and make accurate and timely decisions
- Ability to work independently with minimum supervision
- Ability to handle multiple priorities
- Excellent verbal and written communication skills
- Ability to maximize utilization of computers to accomplish daily tasks
- Reliable and consistent attendance
- Excellent skills in Microsoft Office Products
- Current working knowledge of Cancellation and Collection processes and procedures
- Experience in collaborating and working with business partners while providing excellent customer service.
- Ability to work in-person in the Vacaville location on an as needed basis
This is a 12-month limited term position which may be extended, cancelled, or made permanent at any time.
If becoming permanent, the selected candidate must be eligible for a permanent appointment at the time of the LT appointment or at the time of the conversion.
New to state candidates will be hired into the minimum salary of the classification or minimum of the alternate salary range when applicable. Placement to alternate salary range may be based on education or experience identified in your state application.
You will find additional information about the job in the Duty Statement.
Working Conditions
The successful candidate must reside in California upon appointment.
Selected candidate(s) hired may be required to attend in-person Onboarding at our Vacaville office with expenses for attendance paid by State Fund.
Minimum Requirements
You will find the Minimum Requirements in the Class Specification.- WORKERS' COMPENSATION INSURANCE REPRESENTATIVE
Additional Documents
- Job Application Package Checklist
- Duty Statement
Position Details
Department Information
State Fund is California’s largest provider of workers’ compensation insurance. Established in 1914 by the state legislature, we offer diverse and comprehensive products and services that provide a strong and stable option for employers and injured employees with fast, reliable claims service and medical and indemnity benefits.
Our culture centers on our purpose and values. We exist to provide fairly priced workers' compensation insurance, make workplaces safe, and restore injured workers. To fully represent California, we are committed to our employees by embracing and celebrating our diverse workforce and fostering inclusion to make the workplace a dynamic environment for all. We recognize and reward high performance yet value a healthy work/life balance.
Department Website: http://www.statefundca.com
Special Requirements
To be considered, you must provide a fully completed STD 678 application, resume, and statement of qualifications via CalCareers. Resumes submitted in lieu of the STD 678 may not be accepted. Completed STD 678 must include duties performed, start and end dates, and hours worked per week for each position held.
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, have LEAP eligibility, or have SROA and/or Surplus eligibility may be considered.
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 5/5/2025Who May Apply
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
- Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
- Resume is required and must be included. Statement of Qualifications -
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In no more than one page, please respond to the following questions:
1. Describe how your experience would benefit this position
2. Give an example of when you had to analyze information and provide a recommendation based on your findings
Benefits
Health Benefits Program (CalPERS)
https://www.statefundca.com//Home/StaticIndex?id=https://content.statefundca.com//careers/Index.asp
Contact Information
The Human Resources Contact is available to answer questions regarding the position or application process.
Department Website: http://www.statefundca.com
Human Resources Contact:
Tina Sherel
(800) 499-8668
TSherel@scif.com
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:Rosa Gil-Robles
(800) 499-8668
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Background Investigation
Acknowledgement
By applying to this position, you are also acknowledging that you have received the following information:
Salary ranges and steps for the classification(s) advertised
Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
