What are the responsibilities and job description for the PROGRAM TECHNICIAN position at State Controller's Office?
Under close to general supervision of the Staff Services Manager I of the R&PR Unit of the Special Operations Bureau, the Program Technician (PT) learns and/or performs work involved with completion and/or review of the processing of technical documents or the giving of technical information to departmental clientele and/or the general public. The duties of this class require detailed knowledge of and ability to interpret, apply and communicate specific laws, rules and policies related to program work.
Duties Performed:
- Answer inquiry calls to the Unclaimed Property Division’s (UPD) Call Center related to specific claims or providing general information regarding the Unclaimed Property Program.
- Serve as the first line of contact for callers with less difficult questions, regarding claim inquiries with reference to laws, rules and regulation governing the distribution of unclaimed property.
- Respond to inquiries with basic knowledge of unclaimed property laws, policies and claim procedures, either via telephone, e-mail or written correspondence.
- Refer claims or calls that are determined to be more complex to the appropriate staff for further evaluation and resolution, per the UPD’s Procedures.
- Receive and document the location of complex claim types and review claims for settlement.
- Provide support to the Special Operations Bureau by cross-training and providing back-up to address fluctuating needs of the Bureau.
You will find additional information about the job in the Duty Statement.
Working Conditions
This position is located in Rancho Cordova on White Rock Road, between Mather Field Road and Zinfandel Drive just off US 50 offering free parking is situated in the family-friendly suburbs of Sacramento. There is an abundance of nearby shopping centers and dining options with public transportation accessible nearby via Sacramento Regional Transit’s bus and light rail systems.
This position is eligible for hybrid telework under California Government Code Section 14200 for eligible applicants residing in California. All telework schedules are subject to change and may be reevaluated at any time. Specific telework arrangements may be discussed in more detail with the respective hiring manager. Telework does not change the terms and conditions of employment, the essential functions of job duties, or required compliance with the State Controller's Office policies.
Minimum Requirements
You will find the Minimum Requirements in the Class Specification.- PROGRAM TECHNICIAN
Additional Documents
- Job Application Package Checklist
- Duty Statement
Position Details
Department Information
The Office of the State Controller (SCO) is the destination employer within the State of California. As California’s chief fiscal officer, the Controller’s Office ensures accountability and transparency of California’s financial practices while promoting fairness and opportunity for all. Here, you’ll work in a collaborative and supportive environment with diverse opportunities for professional growth and development. A career with the SCO offers meaningful work that directly impacts the state’s future.
The Unclaimed Property Division (UPD) of the California State Controller’s Office plays a vital role in reuniting Californians with their lost or forgotten assets, such as bank accounts, stocks, or uncashed checks. This division safeguards unclaimed property and works diligently to return it to its rightful owners, ensuring fairness and financial equity across the state. By joining this division, you’ll be part of a team that directly impacts people’s lives on a day-to-day basis.
Take the next step in your career with an organization that values innovation, integrity, and the well-being of its employees. Apply today and build a California where everyone thrives!
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Special Requirements
Take the required examination here: Program Technician Examination
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 5/5/2025Who May Apply
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
- Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
- Resume is optional. It may be included, but is not required.
Desirable Qualifications
- Spanish speaking candidates preferred.
- Provide excellent external and internal customer service
- Friendly, professional, and positive attitude
- Punctuality and excellent attendance
- Excellent work habits
- Dependable
- Ability to interact with co-workers
- Good communication skills
- Good organizational skills
- Ability to multi-task and to adjust to priority changes
Benefits
Contact Information
The Hiring Unit Contact is available to answer questions regarding the position or application process.
Hiring Unit Contact:
Brendan Duhow
(916) 631-3257
BDuhow@sco.ca.gov
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:SCO EEO Officer
(916) 324-2223
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
