Digital Banking Specialist

Recognized by the city of Alexandria as a Gold Employer, the State Department Federal Credit Union (SDFCU) is dedicated to providing outstanding opportunities and professional development. Headquartered in Alexandria, VA, with assets exceeding $2.9 billion, we understand that our success is driven by our talented team members.

At SDFCU, we are committed to attracting and retaining top talent to ensure our continued success. Our tradition of exceptional service extends not only to our members but also to our employees. Through comprehensive internal training and workshops, we nurture professional strengths and provide ample opportunities for career advancement. Are you ready to join our dynamic team? We offer competitive salaries, exceptional health, dental, and vision insurance within the first 30 days of employment, a matched 401(K) plan with up to 4% SDFCU contribution, and much more.

Benefits and Perks of SDFCU Include:

• Diversity and Inclusion: Work in an environment that values and respects all team members
• Paid Holidays: Enjoy 12 paid holidays a year, including your birthday
• Flexible Work Options: Potential work-from-home options after the introductory period
• Generous Paid Time Off: Ample vacation and personal days to maintain a health work-life balance
• Tuition Reimbursement: Support for your ongoing education and career development
• Commute/Parking Incentives: Financial incentives for your daily commute
• Comprehensive Insurance: Access to excellent medical, dental, and vision insurance packages
• Gym Reimbursement: Stay healthy with our gym membership reimbursement program
• Team Bonding: Participate in company and team bonding events that foster a collaborative work environment

Join us at SDFCU and be part of a team that values excellence, innovation, and professional growth.

SDFCU is seeking a Digital Banking Specialist to enhance SDFCU’s digital banking experience by managing digital engagement strategies, driving adoption, and ensuring the reliability and security of digital products. This position collaborates closely with internal teams and external partners to implement and optimize digital banking solutions, aligning with industry best practices and regulatory standards. The ideal candidate is a proactive problem-solver with strong technical knowledge and a member-centric approach.

ESSENTIAL DUTIES/RESPONSIBILITIES 

1. Digital Banking Operations & Product Management

• Oversee the lifecycle of digital banking products, ensuring scalability, reliability, and flexibility to meet evolving member needs
• Work cross-functionally with internal teams and third-party vendors to define technical requirements, implement solutions, and drive digital product innovation
• Regularly monitor and analyze digital banking performance member adoption, and feedback to enhance user experience and engagement
• Serve as a subject matter expert (SME) on digital banking services, providing support for escalated member inquiries and troubleshooting issues efficiently

2. Security & Compliance

• Develop and implement security strategies, policies, and procedures to safeguard member information and digital assets
• Lead digital banking incident response efforts and contribute to the development of disaster recovery and business continuity plans
• Conduct security assessments and vulnerability scans, identifying and mitigating risks associated with digital services and infrastructure
• Ensure digital banking compliance with industry regulations, data privacy laws, and credit union policies
• Lead audits and assessments to validate security measures and recommend necessary improvements

3. Member & Employee Support

• Provide digital banking training to internal teams to enhance product knowledge and support capabilities
• Assist members with troubleshooting digital banking issues, including online banking access, mobile app navigation, and transaction disputes
• Coordinate department meetings and training sessions to ensure SDFCU teams remain updated on digital banking developments

4. Documentation & Reporting

• Maintain an organized digital repository for contracts, agreements, and regulatory documents, ensuring version control and compliance
• Generate and review reports on digital banking usage, fraud trends, and system performance to drive data-driven decision-making
• Document internal procedures related to digital banking operations and security best practices

REQUIRED SKILLS AND COMPETENCIES 

• Minimum of five years of digital banking experience at a financial institution and/or fintech
• Bachelor’s degree in Computer Science, Business or a related field preferred (or equivalent work experience)
• Working knowledge of core banking systems, particularly Symitar
• Familiarity with digital banking platforms, such as Lumin’s Admin Platform (preferred), Jack Henry’s Symitar, Zelle, FIS Bill Pay, Ensenta, and other digital money movement solutions
• Strong analytical and critical thinking skills for troubleshooting digital banking issues and improving operational efficiency
• Proficiency in Microsoft Office Suite and data reporting tools
• Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users
• Strong problem solving skills with a detail-oriented and resourceful mindset
• Professional demeanor with the ability to handle sensitive member interactions with tact and diplomacy
• Ability to work independently, manage multiple tasks, and met deadlines with minimal supervision