What are the responsibilities and job description for the Manager of Real Estate Lending position at STATE DEPARTMENT FEDERAL CREDIT UNION?
Recognized by the city of Alexandria as a Gold Employer, the State Department Federal Credit Union (SDFCU) is dedicated to providing outstanding opportunities and professional development. Headquartered in Alexandria, Virginia, with assets exceeding $2.4 billion, we understand that our success is driven by our talented team members.
At State Department Federal Credit Union, we are committed to attracting and retaining top talent to ensure our continued success. Our tradition of exceptional service extends not only to our members but also to our employees. Through comprehensive internal training and workshops, we nurture professional strengths and provide ample opportunities for career advancement. Are you ready to join our dynamic team? We offer competitive salaries, exceptional Health, Dental, and Vision insurance within the first 30 days of service, a matched 401(k) plan with up to 4% SDFCU contribution, and much more.
Benefits and Perks of Working at State Department Federal Credit Union Include:
Diversity and Inclusion: Work in an environment that values and respects all team members.
Paid Holidays: Enjoy 12 paid holidays a year, including your birthday.
Flexible Work Options: Potential work-from-home options after the introductory period.
Generous Paid Time Off: Ample vacation and personal days to maintain a healthy work-life balance.
Tuition Reimbursement: Support for your ongoing education and career development.
Commute/Parking Incentives: Financial incentives for your daily commute.
Comprehensive Insurance: Access to excellent medical, dental, and vision insurance packages.
Gym Reimbursement: Stay healthy with our gym membership reimbursement program.
Team Bonding: Participate in company and team bonding events that foster a collaborative work environment.
Join us at SDFCU and be part of a team that values excellence, innovation, and professional growth.
State Department Federal Credit Union is seeking a dynamic, results-driven professional to join our team as the Manager of Real Estate Lending. In this role, you will play a pivotal part in driving the success of the Mortgage Lending Department by leading a team to achieve aggressive sales and production goals.
As the Manager of Real Estate Lending, you will oversee daily operations and ensure exceptional service delivery to members while maintaining compliance with state, federal, NCUA, and secondary market guidelines. You will be responsible for implementing innovative processes, programs, and incentives that enable the department to meet and exceed its objectives. This role involves managing functions such as origination, processing, underwriting, and closing, while serving as a mentor and leader to a high-performing team.
Additionally, you will foster a collaborative and productive team environment through effective hiring, training, and employee development practices. Acting as a strategic leader, you will collaborate with senior management, interact with vendors, and maintain strong member relationships to ensure seamless operations. This is an excellent opportunity for a results-oriented professional to make a significant impact and help shape the future of SDFCU’s real estate lending initiatives.
Essential Duties and Responsibilities:
1. Ensures the Mortgage Department is meeting the expectations of its members, staff and goals established by the BOD/Executive Management Team.
2. Acts as the system administrator for various mortgage origination systems within the department, therefore, must demonstrate a high degree of technical competency related to various software packages.
3. Is adept at creating reports, automation of processes, working with vendors to troubleshoot issues and/or IT staff.
4. Implements processes, programs, incentives to ensure that staff within department are also meeting the established goals, standards and expectations set forth for the department.
5. Acts within the scope of the position including, but not limited to, hiring, assignment of job duties, training, establishing work schedules, supervision of employees, regular communication of job performance, thoughtful job evaluation, employee development opportunities, and appropriate use of corrective action when necessary.
6. Ensures adherence to SDFCU personnel policies especially against discrimination and harassment and uses sound management practices while carrying out the duties of the position.
7. Manages work performed by the Mortgage Lending Teams – May include all or segments of the following areas: Origination, Processing, Underwriting, Closing, and Post-Closing. Ensures that the departments work conforms with State, NCUA, SDFCU Lending and secondary market guidelines.
8. Provides information to potential applicants with regard to interest rates, possible conditions, monthly payments and other information pertaining to real estate loans.
9. Qualifies members by applying the lending philosophy of SDFCU to the standard underwriting guidelines of the secondary market.
10. Monitors all files in the pipeline to ensure regulatory procedures are met and all documentation is in compliance. Any irregularities must be explored and documented.
11. Counsels members regarding their mortgage applications and resolves complaints that may arise.
12. Reports to the Director of Mortgage and Loan Administration any diverse findings or situations that result in a member's inability to receive a mortgage loan from SDFCU and makes recommendations for any exceptions.
13. May be asked to assist in vendor selection related to various mortgage functions. Ensures vendors are meeting all SDFCU service standards and any regulatory compliance standards.
14. Tracks all fees paid and incurred in connection with each mortgage –
15. Interacts with Accounting and Mortgage Servicing to resolve loan funding and servicing items.
16. Oversees the daily balancing of the department.
17. Establishes and monitors various reports for the department to ensure that production, accuracy, deadlines, and service standards are being met. Escalates any issues to appropriate area or division
18. Ensures necessary changes are made to loans identified in findings from quality control audits.
19. Underwrites, processes and/or disburses loans for SDFCU Officials.
20. Manages the process of the final loan package for delivery to the settlement attorney. Authorizes the release of funds to close the loan.
21. Compiles a management report to be submitted on a monthly basis to recap all closed loans as well as those still in the pipeline.
22. Monitors all mortgage notes in delinquency, whether sold or retained by SDFCU, in cooperation with the Collections Department, in order to promptly address any areas of concern with regard to the Credit Union's underwriting or closing procedures.
23. Works with the Secondary Marketing Team and Financial Management Team to discuss and develop new programs and ensure that proper risk management is exercised.
24. Interacts closely with SDFCU managers to ensure effective workflow between divisions, departments and/or branches.
25. Maintains effective methods of control and audit of all supplies, equipment and other accountable items under the jurisdiction of the Mortgage Lending Department.
26. Attends management meetings and conducts staff meetings with Mortgage Lending Department personnel to disseminate information, discuss operational methods and problems and to conduct training sessions.
27. Develops entries or amendments to sections of the Operating Procedures Manual pertaining to functions performed by the Mortgage Lending Department.
28. Researches and evaluates new mortgage programs and makes recommendations to the Director of Lending regarding the appropriate changes to keep real estate lending progressive and competitive.
29. Prepares budget for department annually and monitors funds being spent during the year.
30. Presents mortgage seminars to members semi-annually through the CU Realty Program.
31. Works additional hours, including weekends, based on volume of work in Mortgage Lending.
Additional Job Duties:
1. Performs other job duties as assigned by the Director of Mortgages & Loan Administration.
Required Skills and Competencies:
- Undergraduate degree (B.A. or B.S.) in business, finance or related field required
- Minimum of five years of experience in the mortgage field including at least two years origination/processing and servicing combined and three years of underwriting
- Four years of supervisory experience (preferably in a mortgage/banking environment)
- Experience using Micro soft office suite, Word, Excel, Outlook, Windows, FICS loan processing, Lender Live
- Excellent interpersonal, written and oral communication skills
- Excellent analytical and organizational skills
- Must possess initiative and good public relations skills
- Ability to use sound judgment and diplomacy
- Must be able to meet or exceed production, quality standard and deadlines established for the department.
