What are the responsibilities and job description for the Associate Member Services Representative position at State Employees' Credit Union?
If you are motivated and believe in the credit union philosophy of "People Helping People," join our team!
Purpose
The Associate Member Services Representative (MSR) is an entry-level position intended to provide team members with foundational knowledge of SECU branch operations. Associate MSRs perform routine branch duties and follow standard branch procedures. They are responsible for providing exemplary member service by responding to member inquiries by telephone and in person, including functions such as cash box management, account origination and maintenance.
Performance Expectations and Essential Responsibilities
- Attend Excel and Elevate – New Employee Training (E&E).
o The following Core Modules will be completed after E&E and subsequent training sessions :
Checking Accounts
Member Eligibility
Money Market Share Accounts
SECU Policies Overview
Share Accounts
Share Term Certificates
Account Titling & Designations
Buy / Sell
Funds Transfer
Member Eligibility
Member Identification
Stop Payments & Stop Cautions
Wires
Cash Handling & Disbursing Funds
Check Acceptance
Holds
MARGO Platform
MARGO Teller
Payroll Deduction
Relationship Manager
We Are SECU!
Additional Modules Required
The following modules should be completed at this level and are required prior to advancement to the next level :
Minimum Requirements
o Preferred – Bachelor’s degree, or CCUE Certification, or Associate of Arts degree or Associate of Science degree via the North Carolina Community College Transfer Program (NC-CTP).
Job Environment
Office setting with physical proximity to other employees and members. Some background noise from other employees, printers, telephone and coin machine.
Physical Demands
Must be able to comprehend and carry out job demands.
Job requires a substantial amount of sitting.
Use hands and fingers to press keys on a computer keyboard to enter or retrieve information.
Use hands and fingers to press telephone keypad and lift telephone receiver.
Must be able to comprehend phone calls.
Must be able to lift 10-15 pounds.
SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.
Salary : $25
