Business Services Specialist I

POSITION TITLE: Business Services Specialist I

REPORTS TO: Business Services Manager

SUPERVISES: N/A

JOB STATUS: Non-Exempt

JOB GRADE 9: $20.77 - $25.97 Targeted Hourly Rate

• This position works on-site. Remote work is not available at this time.

JOB SUMMARY:

The primary focus of the business services specialist will be on growing the Credit Union's business membership and services as well as maintaining active relationships with existing business members. The position will be responsible for acquiring and growing business member relationships by proactively calling members and prospects, networking, and by partnering with Credit Union staff. The business services representative will demonstrate expertise with all business products, services, policies, and procedures.

All employees of State Employees Credit Union are proactive, result driven, and fully committed to the Credit Union's mission and vision. They strive to achieve the highest standards of excellence and consistently exceed the expectations established by Credit Union Management.

Duties/Responsibilities:

• Acquire and grow business relationships by taking a consultative approach through calling efforts, cross-selling, networking, and partnering with Credit Union staff.
• Represent the Credit Union to the members in a courteous and professional manner and provide prompt, efficient and accurate service in the processing of transactions.
• Open and service all types of deposit accounts including business checking and savings accounts as well as consumer accounts (when needed). Complete the appropriate documents and provided required disclosures per regulations and procedures.
• Cross-sell deposit and automated services to members, and complete all necessary paperwork and system file maintenance necessary to enroll the member or create the account on the data processing system.
• Cross-sell and set up member for automated services such as Mobile Banking, ACH/WIRE Origination, Bill Pay, eStatements and on-line banking access. Provide demos and training to members to use these services.
• Post and process cash and coin services and fees for business members and branch staff.
• Assist members with a variety of services such as wire requests, check or plastic card disputes, notary, fraud, debit card orders, check orders, counter checks, etc.
• Mail receipts and checks to members as indicated by policy and procedure.
• Provide in person and by telephone/web conference, general, and specific service-related information concerning credit union services or policies.
• Respond to member's requests, problems, and complaints, and/or directs them to the proper person for specific information and services.
• Service existing business accounts. Collect applicable documentation for all business accounts and scan all supporting documents to the proper application.
• Research accounts for deposits, withdrawals, and any discrepancies.
• Research and resolve member account problems.
• Generate loan leads for business members.
• Process new business account transactions.
• Performs loan interviews, gathers background information on loan applicants to provide to the department manager.
• Ensures the Credit Union's business deposit structure and pricing are competitive in the local marketplace.
• Participates in community events to increase the Credit Union's visibility and to enhance new business opportunities.
• Responsible for following government guidelines and compliance procedures.
• Serve as primary point of contact for business members in assigned market.
• Educate business members, prospects, and Credit Union staff regarding business products and services, such as deposit accounts, merchant services, and small business loans.
• Send and receive referrals from all branches and other departments.
• Routinely call business members to ensure that all of their financial needs are being met.
• Seek opportunities to partner with other departments, such as SEG presentations.
• Identify appropriate prospects within defined target markets, create and manage an effective prospect list and perform activities to ensure growth of the department.
• Proactively manages business member relationships by identifying their financial needs, delivering solutions to meet those needs, and providing excellent member service.
• Serve as the subject matter expert for all business products and services.
• Manage member communication with high quality standards.
• Understand compliance issues and regulations and attend training as directed.
• Performs other duties as assigned.

Required Skills/Abilities:

• Excellent verbal and written communication skills are necessary.
• Proficient in the Microsoft Suite.
• Patience, tact, enthusiasm and positive attitude toward the members and general public.
• Excellent sales, customer service, and interpersonal skills.
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to prioritize tasks, delegating when appropriate.
• Skill in the operation of a personal computer and word processing, spreadsheet and presentation software and Intra/Internet access.

Education/Experience:

• Education or experience equivalent to a Bachelor's degree in Business Administration, Finance, or related field, in addition to progressively responsible experience financial services, business banking, or similar.
• Financial services experience is preferred but not required.

General Requirements:

Must be capable to execute all terms and conditions set forth in the Employee Handbook, including but not limited to:

• Works in a safety conscious manner which ensures that safe work practices are used in order not to pose a risk to self or others in the workplace.
• Adheres to policy on Drug Free Workplace.
• Complies with company policies and procedures and local, state and federal regulations.
• Interacts in a tactful and diplomatic manner with members, general public, and co-workers to provide a safe and efficient environment which ensures the self-respect, personal dignity, rights and physical safety of each individual.
• Maintains a dependable attendance record and adheres to standards of cleanliness, grooming, hygiene and dress code.

Physical Requirements:

• Physical Demands - Requires sitting for long periods of time, some standing, walking, kneeling, stooping, bending, lifting, grasping and fine hand coordination. Visual and aural acuity required. Finger and hand dexterity required. Must be able to lift 20 pounds maximum, with occasional lifting and/or carrying of objects weighing up to 10 pounds. Requires ability to read and write English and ability to communicate with members, vendors and personnel. Must have ability to evaluate and interpret information and make independent decisions. Requires ability to remain calm under stress.
• Work Conditions - Inside.
• Job Related Travel - As required.

State Employees Credit Union offers a highly competitive benefits package

Applications must be received by Human Resources

State Employees Credit Union of New Mexico is an Equal Opportunity Employer

Equal Opportunity Employer, including disabled and veterans.