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Deposit Quality Control Specialist I

State Employees' Credit Union
Raleigh, NC Full Time
POSTED ON 1/15/2025
AVAILABLE BEFORE 3/17/2025

If you are motivated and believe in the credit union philosophy of "People Helping People," join our team!

Purpose :

The Deposit Quality Control Specialist I (DQCSI) is an entry-level position that performs quality control (QC) activities to identify procedural and regulatory deviations / violations in deposits and payments related activities performed in branches, Member Services Support and Deposits and Operations business lines.  Scope includes but is not limited to share and deposit account origination / maintenance, electronic and check payments processing and loss mitigation processes.  The DQCSIs will work with the QC team and effectively report identified issues and help track improvement in reported issues of concern.  They will participate with the collaboration of the QC team and other Deposits and Operations departments to develop new QC processes and activities, using their compliance knowledge and QC training.  DQCSIs will also assist and participate in specialized activities and projects, as needed, and continuously develop their compliance mindset and research skills.

Responsibilities :

70% - Perform ongoing and / or ad-hoc reviews of key deposits and payments related activities to detect and report process errors or deficiencies that would affect SECU’s compliance with applicable regulatory and / or procedural expectations.

20% - Summarize and assist with creation and distribution of QC reports to key process stakeholders and necessary management.

10% - Utilize awareness of changes in processes and regulatory landscape to help identify processes requiring deposit monitoring and assist applicable business lines and QC leadership to develop and implement monitoring solutions.

Qualifications :

  • Required Education : HS Diploma or GED
  • Required Relevant Experience : 2 years

Required Knowledge, Abilities, & Skills :

  • If not already certified, must obtain CUNA or NAFCU compliance certification within 24 months of hire and ensure continuing education requirements are sufficient to maintain certification.
  • Experience working with MS Office Suite (Excel, Word, Outlook, PowerPoint).
  • Attention to detail and accuracy is imperative.
  • Excellent analytical and research skills.
  • Proficient written and verbal communication skills.
  • Excellent organizational and prioritization skills.
  • Must be able to cooperate and collaborate with co-workers and various levels of leadership and be cordial and professional in all interactions with members and coworkers in both on-site and remote work settings.
  • Willingness to obtain other education and training, as determined by senior management, including willingness to travel for that purpose.
  • Must adhere to the work schedule and attendance policy established by management.
  • Must be able to speak English fluently.
  • Desired Education, Experience, Knowledge, Abilities & Skills :

  • Bachelor’s degree
  • Currently CUNA or NAFCU certified.
  • Prior experience serving members in SECU branch / MSS network.
  • Prior experience in a compliance monitoring or audit role, with experience in determining sample sizes, monitoring frequency, etc.
  • Special Position Requirements :

  • Sitting for prolonged periods
  • Telephone for prolonged periods
  • Computer for prolonged periods
  • Carrying up to 15 lbs.
  • Lift up to 15 lbs.
  • Push / Pull up to 15 lbs.
  • Cube setting with close proximity to other employees may be necessary
  • Possible background noise from telephones, copiers, other employees
  • SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.

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