Customer Care Representative

Job Summary
We are seeking a dedicated and enthusiastic Customer Support Representative to join our dynamic team. The ideal candidate will be responsible for providing exceptional customer service, assisting clients with inquiries, and resolving issues efficiently. This role requires strong communication skills and the ability to analyze customer needs while maintaining a positive attitude.

Duties

• Handle inbound and outbound calls in a professional manner, ensuring all customer interactions are positive and productive.
• Provide accurate information regarding products and services to assist customers effectively.
• Analyze customer inquiries and provide appropriate solutions or escalate issues when necessary.
• Maintain detailed records of customer interactions in our computerized system.
• Collaborate with team members to improve service delivery and enhance customer satisfaction.
• Communicate effectively in English; multilingual skills are a plus for serving diverse clientele.
• Participate in training sessions to stay updated on product knowledge and service protocols.

Qualifications

• Previous experience in a call center or customer support environment is preferred.
• Strong verbal communication skills with the ability to articulate clearly and effectively.
• Proficiency in typing and using computer systems for data entry and record keeping.
• Ability to analyze situations quickly and provide effective solutions under pressure.
• Experience in sales is a plus, as this role may involve upselling products or services.
• Multilingual candidates are highly encouraged to apply to better serve our diverse customer base.
• Must demonstrate excellent organizational skills and attention to detail.

About Our Agency:
Our agency started in January of 2020 and we have been fortunate enough to make an impact on so many lives in our community that we have been awarded many accolades and rank within the top 5% of State Farm agents in the country. As a 3rd generation State Farm agent, I have a high expectation level for the service of our existing customers and the continued growth and development of our team. If you are not motivated to work hard and grow, then this may not be a good opportunity for you.
If you are ready to leave your job and start a fulfilling career on a winning team, then now may be the time to apply. We will be sure to review your application as quickly as possible and will communicate next steps in a timely manner.

Thank you for your interest in our opportunity, we look forward to hearing from you.

Job Type: Full-time

Pay: $36,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• On-the-job training
• Paid time off
• Professional development assistance

Shift:

• 8 hour shift
• Day shift

Application Question(s):

• Will you work in a position with a base salary commission compensation structure?
• Are you currently Property & Casualty, Life & Health, or Securities licensed?
• How many years of sales experience?

Ability to Commute:

• Lancaster, OH 43130 (Required)

Ability to Relocate:

• Lancaster, OH 43130: Relocate before starting work (Required)

Work Location: In person

Salary : $36,000 - $50,000