What are the responsibilities and job description for the Customer Service Representative position at State Farm Agent?
Do you enjoy working with people and making meaningful connections? Make a difference with Ben Collinger State Farm in your community today!
Responsibilities
Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
Use a customer-focused, needs based review process to educate customers about insurance options.
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
Qualifications
Ability to resolve complex customer issues
Excellent communication skills - written, verbal, and listening
Pride in getting work done accurately and timely
People-oriented
Ability to work in a team environment
Ability to multi-task
Property and Casualty license (must be able to obtain)
Life and Health license (must be able to obtain)
