What are the responsibilities and job description for the Full Time Customer Service Representative position at State Farm Dennis Moore Agency?
Job Description Job Description Customer Service RepresentativePosition OverviewState Farm Insurance Agent, Dennis Moore located in Herkimer, NY is seeking an outgoing, customer-focused professional to join their team. As a State Farm team member, you will build and develop customer relationships within the community and promote State Farm products including auto, home, and life insurance.ResponsibilitiesEstablish customer relationships and follow up with customers, as needed.Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.Use a customer-focused, needs-based review process to educate customers about insurance options.Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.CompensationHourly pay based on experienceCommission and / or bonuses available once licensed and fully trainedRequirementsExceptional communication skills - written, verbal and listeningDedicated to customer service with the ability to effectively relate to a customerOrganizational skills with a strong attention to detailStrong problem-solving capabilitiesSelf-starter with a willingness to learnAbility to multi-task in a fast-paced environmentPride in getting work done accurately and timelyEnthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreamsPersonal Lines Insurance license (must be able to obtain)If you are motivated to succeed and can see yourself in this role, please submit your resume with a cover letter telling us about yourself and why you think you would be a great fit in our office! We will follow up with you on the next steps in the interview process.This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.