What are the responsibilities and job description for the Licensed Insurance Customer Service position at State Farm Insurance- Jose Looney?
Job Description
Welcome to State Farm Insurance - Jose Looney, where our commitment to quality service and community connection shines. Nestled in the vibrant city of Wichita, Kansas, our office serves as a hub for personalized and reliable insurance solutions. We are in search of a Licensed Insurance Customer Service Representative who embodies our values and mission. As a cornerstone of our customer support team, you will engage with clients, providing them with adept solutions while helping them navigate their insurance queries. Emphasizing a positive and inviting atmosphere, you will play a vital role in ensuring client satisfaction and fostering strong relationships. Your day-to-day interactions will not only reflect the trust our clients have in us but also the excellence and professionalism we deliver. If you're eager to contribute to a supportive, community-focused team and take pride in enhancing customer experiences, we invite you to join our dedicated staff at State Farm Insurance - Jose Looney.
Salary: $32000.00 - $45000.00 per year
Benefits
Annual Base Salary Commission
Flexible Schedule
Hands on Training
Mon-Fri Schedule
Evenings Off
Appreicated Lunches
Weekly Team Meetings
Birthday Off
Jeans Fridays
Responsibilities
Customer Interaction: Engage with customers in a friendly and professional manner, addressing their questions and concerns promptly.
Policy Assistance: Provide accurate information and assistance related to insurance policies, helping customers understand their coverage options.
Claims Support: Guide customers through the claims process, ensuring a seamless and positive experience.
Relationship Management: Build and maintain strong customer relationships, promoting trust and loyalty.
Record Keeping: Maintain accurate records of customer interactions and transactions, ensuring all data is up to date and easily accessible.
Problem Solving: Proactively identify and resolve any potential issues or discrepancies in customer accounts.
Requirements
Licensing: Must hold an active insurance license to meet regulatory requirements.
Experience: Previous experience in customer service, especially within the insurance sector, is preferred.
Familiar with Social Media Marketing
Communication Skills: Strong verbal and written communication skills are essential.
Customer Orientation: A proactive, client-first approach with a dedication to delivering outstanding service.
Problem-Solving: Ability to understand client needs and offer appropriate solutions with tact and empathy.
Teamwork: Capacity to work collaboratively within a team environment while maintaining individual responsibility.
Adaptability: Ability to quickly learn and adapt to new systems and processes.
Organizational Skills: Must be detail-oriented with excellent organizational skills to manage client inquiries efficiently.
Salary : $32,000 - $45,000