What are the responsibilities and job description for the CSR - Customer Service Representative position at State Farm Insurance?
Company Overview
State Farm® is the largest auto insurer in the U.S., serving over 80 million policies and accounts since 1942. We are committed to doing the right thing for our customers and communities, offering a wide range of insurance and financial products while actively supporting community initiatives.
Summary
As a Customer Service Representative at State Farm, you will play a vital role in delivering exceptional service to our clients. This position is essential in ensuring customer satisfaction and maintaining our reputation as a trusted insurance provider.
Responsibilities
- Provide outstanding customer service by addressing inquiries and resolving issues promptly.
- Handle cash transactions accurately and efficiently.
- Utilize phone etiquette to communicate effectively with clients and colleagues.
- Perform data entry tasks to maintain accurate records of customer interactions.
- Assist customers with policy information, claims processing, and product offerings.
- Support sales initiatives by identifying customer needs and recommending appropriate solutions.
- Collaborate with team members to enhance overall service delivery and client satisfaction.
- Analyze customer feedback to improve service processes.
Qualifications
- Position Requires P&C License. Must be License.
- Proven experience in customer service or call center environments.
- Strong communication skills with an emphasis on phone etiquette.
- Ability to handle cash transactions responsibly.
- Bilingual skills are a plus for serving diverse clientele.
- Familiarity with data entry processes and software applications is preferred.
- Sales experience is beneficial but not required.
- Strong analytical skills to assess customer needs effectively.
- Commitment to providing excellent client services.
If you are ready to make a difference in people's lives through exceptional service, we invite you to apply today and join our dedicated team at State Farm!
Job Type: Full-time
Pay: $21.00 - $23.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Paid time off
Shift:
- Morning shift
Experience:
- Customer service: 3 years (Required)
License/Certification:
- Property & Casualty License (Required)
Ability to Commute:
- Encino, CA 91426 (Required)
Work Location: In person
Salary : $21 - $23
