What are the responsibilities and job description for the Customer Service Specialist position at State Farm Insurance?
We’re seeking a positive, personable customer service representative for a rewarding career opportunity! You’ll connect with new people, tackle tough problems, and raise the bar on an excellent customer experience. We welcome applicants who are interested in upward mobility, a positive work environment, and can’t wait to get started! Responsibilities :
- Answer incoming calls on product and service questions, customer complaints, and general customer inquiries
- Interact with the sales lead to maintain and improve service and product knowledge
- Record customer interactions and follow up on their experience with our company
- Communicate frequent customer suggestions to the team to troubleshoot
- Ensure customer account information is up-to-date Qualifications :
- High school diploma, G.E.D. or equivalent
- Display strong communication skills, active listening skills, and personal skills
- Previous work in a customer-facing position Compensation : 46000 - 60000 yearly
Compensation :
46,000-$60,000 per year
Salary : $46,000 - $60,000
