What are the responsibilities and job description for the Insurance Customer Service Representative/ Sales position at State Farm Mutual Automobile Insurance Company?
Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. You will handle inquiries, resolve issues, and ensure customer satisfaction while maintaining a positive company image. This position is ideal for individuals who thrive in a fast-paced environment and possess strong communication skills.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a professional manner.
- Provide accurate information regarding products and services to customers.
- Handle cash transactions and maintain accurate records of payments.
- Conduct outbound calling to follow up on customer inquiries or feedback.
- Analyze customer issues and provide effective solutions in a timely manner.
- Collaborate with team members to enhance client services and improve processes.
- Maintain organized documentation of customer interactions in the office system.
- Assist in training new staff members as needed.
Requirements
- Previous experience in a call center or customer service environment is preferred.
- Bilingual abilities (English and another language) are highly desirable.
- Proficient computer skills with the ability to navigate multiple software applications.
- Strong cash handling skills with attention to detail.
- Excellent verbal and written communication skills in English.
- Ability to analyze customer needs and provide tailored solutions.
- Strong organizational skills with the ability to manage multiple tasks effectively.
- A positive attitude and a commitment to delivering outstanding client services.
Join us in delivering exceptional experiences for our customers while growing your career in an engaging work environment!
Job Type: Full-time
Pay: From $15.00 per hour
Expected hours: 8 per week
Benefits:
- On-the-job training
- Paid time off
Shift:
- 8 hour shift
Ability to Commute:
- Mandeville, LA 70471 (Required)
Ability to Relocate:
- Mandeville, LA 70471: Relocate before starting work (Required)
Work Location: In person
Salary : $15
