What are the responsibilities and job description for the Appraiser - Estimatics NH position at State Farm?
Appraiser - EstimaticsUS-NH-RochesterJob ID : 2025-40439Type : Regular Full Time# of Openings : 1Category : Claims and InvestigationRochester, NHOverviewBeing good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm. It is at the core of how we operate and the reason for our success. Come join a #1 team and do some good!ResponsibilitiesAs an Auto Estimator, you will collect vehicle information from repair shops or customers and complete initial estimates via photos or in person. You may be the first point of contact to meet with our insureds, explain coverage, estimate vehicle damage, and help them through the claims process while providing Remarkable® service. This includes : Utilizing automated estimating systems to prepare repair estimatesProviding technical support to claim handlers on vehicle repair issuesApplying knowledge of market value and other factors affecting reparability issuesEvaluating bid content and photo documentation, vehicle damage, and causation issuesAnswering inbound calls and making outbound calls to customersProviding exceptional customer service throughout the claims process, addressing inquiries and concerns promptly and professionallyMay occasionally require interacting with parties who express strong emotions or concerns about ongoing inspections or claim resolutionsWhere You'll Work : This position is located in Rochestor, NH. Competitive candidates MUST reside in one of the listed zip codes : 03839, 03820, 03801, 03906The Appraiser Team works remotely but may require travel to auto shops for in-person inspections, and / or State Farm offices as needed. Candidates may be asked to work outside of their assigned territory as business needs dictates.Hours of operation are continually evaluated and may change based on business need. Successful candidates are able and willing to work flexible work shifts and may be asked to work overtime and / or irregular hours.QualificationsCompetitive candidates must demonstrate the following : Auto collision repair, auto damage estimating, and / or auto insurance appraiser experienceExcellent customer service, critical thinking, and decision-making skillsStrong written and verbal communication skillsAbility to multi-task across technical platformsAccountability and ResourcefulnessPhysical agility to allow for stooping, bending, and some physical lifting to adequately evaluate vehicle damage and create repair estimatesA valid driver’s license is requiredPreferred Skills : Motor Vehicle Physical Damage Appraiser LicenseCCC One and / or Mitchell knowledgeI-CAR Platinum CertificationAdditional Details : Employees must successfully complete all required training, including applicable licensing exam(s), MVRs, and background checks required of various state(s).State Farm recently implemented new pre-employment assessments. Candidates that have previously taken an assessment may be asked to participate in additional testingPI261666043
