What are the responsibilities and job description for the Care Center Specialist II - HRC April TX position at State Farm?
Care Center Specialist II - HRC April
US-TX-Richardson
Job ID : 2025-40456
Type : Regular Full Time
of Openings : 10
Category : Customer Service
Richardson, TX
Overview
Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm. It is at the core of how we operate and the reason for our success. Come join a #1 team and do some good!
Responsibilities
We are seeking detail oriented, customer service focused and very reliable individuals to join our Health Response Center (HRC) team!
The Health Response Center Specialists assist our customers and State Farm Agents in servicing and handling our State Farm Health Insurance Policies, including claims, service and underwriting functions.
This is a fast-paced environment, where Specialists use dual monitors and take 50-100 inbound calls daily.
Health Response Center Specialists work with agency partners and occasionally policyholders and third-party vendors by communicating outstanding requirement of documents or forms. Our teams facilitate requested policy changes and offers premium information and explanations.
Items of Note :
Start Date : Monday, April 28, 2025
Additional Information
Training Details
Training hours are Monday - Friday from 8 : 00 a.m. - 4 : 15 p.m.
Training is approximately 8-10 weeks.
Training is mandatory and new hires / trainees must be able to commit to the full training schedule. To be successful, trainees are expected to demonstrate full engagement and participation during training, complete the training curriculum and limiting training and training room distractions (i.e. no cell phones during training time).
Onboarding training that occurs during the first week will be in-office.
Hours of Operation / Shifts
Monday – Friday 7 : 30 a.m. - 7 : 30 p.m.
Work shifts are typically assigned near the end of training, and associates may be asked to work overtime and / or irregular work hours as business needs dictate.
Full-time work schedules are 38 hours and 45 minutes per week.
Shift schedules are typically in place for approximately 6 months
Location / Work Arrangement
Hybrid 75 / 25 (1 week in office and 3 weeks at home on a rotating schedule)
Must have quiet, dedicated, distraction free work space, a steady internet connection, and dependent care in place. Additional time in the office will be required if you experience computer system access issues.
Incumbency
If you would like to be considered for a lateral opportunity outside of the Life Health Response Center (LHRC), you must wait 18 months after your start date prior to posting and if you are interested in being considered for a promotional opportunity outside of LHRC, you must wait 12 months prior to posting. Promotional opportunities within LHRC could be 6 months with leadership approval.
Qualifications
Our Health Response Center Specialists demonstrate the following skills in their day-to-day work :
Customer Service- Successful Care Center Specialists have a strong focus on providing a Remarkable” customer experience (personalized, caring, simple) throughout every interaction with our customers.
Multitasking – The role requires speaking to customers on the phone while at the same time navigating between various systems and applications on multiple computer screens. Successful Care Center Specialists have a high comfort level multi-tasking on the computer while having a conversation with the customer.
Communication – Successful Care Center Specialists have strong communication skills, with the ability to convey policy information and procedures clearly while connecting with the customer over the phone and expressing empathy when appropriate.
Be Resourceful - Know where to find answers and use available resources to find the right procedure needed to help the customer.
Thrive on working in a team environment; and be accountable for your work and your schedule!
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