What are the responsibilities and job description for the Claim Associate-AWC Express position at State Farm?
A Day In The Life Of A Claim Associate - Auto Weather Catastrophe
Do you have a big heart for customers? Do you have a desire to play a critical role in the REMARKABLE service State Farm ultimately provides our customers in their time of greatest need? Do you have an ability to remain organized and maintain a strong attention to detail while juggling multiple priorities in a fast-paced, high-volume production environment? This might be the right opportunity for you!
As a Fortune 50 company, we hire the best employees to serve our customers, making us a leader in the insurance and financial services industry. As a Claim Associate in our Auto Weather Catastrophe (AWC) team, you will be part of a team dedicated to delivering the State Farm promise to our when a natural weather event or catastrophe has occurred. You will play an instrumental role in helping our customers recover from the unexpected!
In this role, you will work as part of a cohesive team that specifically handles customer’s auto claims, while always focusing on creating a remarkable customer experience.
On a daily basis, you will:
- Investigate, evaluate, negotiate, and handle auto claims due to weather-related events which may include completing initial contacts to gather information and set expectations for further handling
- Resolving a large volume of claims that do not require a physical inspection and are expected to close quickly
- Verifying coverage and addressing coverage questions
- Reviewing estimates and repair bills
- Addressing disputed charges
- Analyzing supplemental damage estimates
- Communicating with our policyholders, contractors, sub-contractors
- Working with your team to ensure claims are paid and our promise is delivered as quickly and efficiently as possible
Office Location: Regents Common Office – Irving, Texas. Where we work hard AND play hard!
Anticipated Start Date: February 17th, 2020
We Are Looking for Candidates With
Must Have Skills
- Strong written, verbal, and interpersonal communication skills
- Strong analytical skills along with high competence in the following: Accountability, Adaptability, Customer Focus, Communication $ Work Ethic, and Teamwork
- Ability to apply policy, law, and regulations to ensure proper resolution of claims
- A passion to be a part of a team dedicated to helping State Farm fulfill our commitment to our policyholders
Preferred Technical Skills
- Microsoft Office proficiency (Outlook, Excel, Word, Skype for Business, SharePointe, etc.)
- Data entry skills
- Excellent phone skills
Preferred/Desired Skills, Education, Knowledge, Experience
- Call Center/Customer service experience desired
- High School Diploma and some college credits preferred
What You Can Expect
Pay Rate: $34,759.00/year non-exempt – there will be opportunity for overtime with this position.
Hours of Operation: 7 a.m. – 7 p.m. Monday – Saturday customer time. *Depending on customer time zone and employee office location, employee shifts may fall outside of 7:00 am-7:00 pm. Our normal schedule is 7:45 a day however we handle weather related losses and when the demand arises, we shift to a 6 days a week 10 hours a day in a moment’s notice (less than 24 hours).
Training Details: There will be approximately eight (8) weeks of paid, mandatory training M-F from 8:00 am-4:30 pm. Training will consist of modules, instructor-led training, and hands on training. Toward the end of training, employees will receive their regular, assigned work schedules. One full week of training may occur in our CityLine campus in Richardson, TX.
Licensing: Successful candidates selected for this position will receive a job offer stating that continued employment as a State Farm Claim Specialist is contingent upon meeting the requirements necessary to obtain appropriate state(s) mandated licenses. This includes successfully completing all applicable licensing exam(s), and background checks required of various state(s). Failure to do so may result in termination.
Telephone Monitoring: Positions are subject to telephone monitoring and/or recording for quality assurance and training purposes.
Travel Requirements: Travel overnight via commercial transportation or driving motor vehicles to any location the company does business, or other locations to conduct/attend training, conferences, meetings, and/or seminars may be required. This is an in-office position and travel will be limited.
Next Steps: Competitive candidates may be invited to participate in pre-employment testing and/or the interview process. This is where the excitement begins!
What’s In It For You
- Competitive Benefits, Pay and Bonus Potential: Who doesn’t want money, right?
- Volunteer opportunities: Get involved and give back to the community!
- Tuition Reimbursement: We support opportunities for you to learn and grow!
- A Learning Culture: Mentoring, Professional Designations, Employee Development, and more!
- 401k Plan and FULLY FUNDED PENSION: Yes, both. This is kind of a BIG deal!
- Dress Code: We trust our employees to dress for their day. That's right, we trust you.
- We embrace Diversity and Inclusion: We are one team and it is simply the right thing to do!
- Learn more about our benefits at State Farm Careers!
We are not just offering a job but a meaningful career! We’re here to help life go right®
Come join our passionate team!
Requisition ID:
req9617
Job Title:
Claim Associate-AWC Express
Job Category:
Para-Professional/Support
Employment Type:
Regular Full-Time
