Claim Specialist PIP/MPC

One Company…Many Careers!

A Day In The Life Of A Claim Specialist - req10934
Do you have a big heart for customers?  Do you have an ability to remain organized and maintain a strong attention to detail while managing multiple priorities AND delivering a remarkable customer experience?  Do you have a background or an interest in the medical field?  This might be the right opportunity for you!
As a Fortune 50 company, we hire the best employees to serve our customers, making us a leader in the insurance and financial services industry. As a Claim Specialist in our PIP/MPC (Personal Injury Protection/Medical Payments Coverage) department, you will be part of a team dedicated to delivering the State Farm promise to our policyholders and their covered passengers after they sustain injuries in an auto accident.  You will play a critical role in helping them recover from the unexpected!
In this role, you will have the opportunity to maintain and handle your own inventory of PIP/MPC claims, while always focusing on creating a remarkable customer experience. 
On a daily basis, you will investigate, evaluate, negotiate, and handle your assigned claims which may include completing initial contacts to gather information and set expectations for further handling, verifying coverage and addressing coverage questions, reviewing medical bills and records, addressing disputed charges, evaluating wage loss claims, and handling/responding to litigation/legal requests.  You will help direct and work closely with a team of Claim Associates to ensure claims are handled/paid and our promise is delivered as quickly and efficiently as possible.
Office Location Cityline Richardson…where we work hard AND play hard!  
Our campus is conveniently located near the local transit and we have several restaurants on campus. 

We Are Looking for Candidates With
Must Have Skills/Technologies
Strong written, verbal, and interpersonal communication skills.
Strong analytical skills along with high competence in the following: Adaptability, Customer Focus, Decision Making & Judgment, Relationship Building, Quality, Resourcefulness, Teamwork, and Technical/Functional Expertise.
Ability to apply policy, law, and regulations to ensure proper resolution of claims.
A passion to be a part of a team dedicated to helping State Farm fulfill our commitment to our policyholders.
Preferred/Desired Skills, Education, Knowledge, Experience
Bachelor's Degree
Claim handling experience, preferably PIP/MPC (first party medical) or third party injury claims
Medical billing/coding or office management experience
Adjuster's license

What You Can Expect
Pay Rate: $53,095.25/year
Hours Of Operation: 8:00am-5:00pm customer time. *Depending on customer time zone and employee office location, employee shifts may fall outside of 8:00am-5:00pm.  In addition, may be required to work additional hours, overtime hours, or non-standard hours, including varying shifts, nights, weekends and holidays, based on workload and as the operation dictates.
Training Details: There will be approximately 8 weeks of paid, mandatory training M-F from 8:00am-4:30pm.  Training will consist of modules, instructor-led training, and hands on training.  Toward the end of the training, employees will receive their regular, assigned work schedules. Training location may differ from physical office location.
Licensing: Successful candidates selected for this position will receive a job offer stating that continued employment as a State Farm Claim Specialist is contingent upon meeting the requirements necessary to obtain appropriate state(s) mandated licenses.  This includes successfully completing all applicable licensing exam(s), and background checks required of various state(s).  Failure to do so may result in termination.  Telephone Monitoring: Positions are subject to telephone monitoring and/or recording for quality assurance and training purposes.
Travel Requirements: Travel overnight via commercial transportation or driving motor vehicles to any location the company does business, or other locations to conduct/attend training, conferences, meetings, and/or seminars may be required.
Next Steps:  Competitive candidates may be invited to participate in pre-employment testing and/or the interview process. This is where the excitement begins!

What’s In It For You
Competitive Benefits, Pay and Bonus Potential: Who doesn’t want money, right?
Volunteer opportunities: Get involved and give back to the community!
Tuition Reimbursement: We support opportunities for you to learn and grow!
A Learning Culture: Mentoring, Professional Designations, Employee Development, and more!
401k Plan and FULLY FUNDED PENSION: Yes, both. This is kind of a BIG deal!
Dress Code: We trust our employees to dress for their day.  That's right, we trust you...
Free covered garage parking: No more bad hair days from walking in the rain!
We embrace Diversity and Inclusion: We are one team and it is simply the right thing to do!
Learn more about our benefits at State Farm Careers!
We are not just offering a job but a meaningful career! We’re here to help life go right®
Come join our passionate team!