What are the responsibilities and job description for the Customer Service Representative: State Farm Agent position at State Farm?
Are you a driven and hungry individual that strives to help others and aims to always provide expectational customer service? Do you work best in a fast-paced environment that allows you to collaborate with others and work as a team? If you are looking for a challenging yet rewarding career that allows you to grow; we have an excellent position available for you with a State Farm Agent! As an State Farm Agent Customer Service Team Member, you will serve as a key stakeholder and a vital asset to a dedicated team that is focused on providing the best possible care to the lives of our customers.
About Us:
P&CP partners with local State Farm Agents that are actively hiring top-notch talent. Here you are provided exclusive access to tools that assist with the required licensure along with guaranteed job placement with our partner Agents. Our affiliates take pride in their strong values, exceptional service, and unwavering commitment to their customers' needs. It is imperative that our applicants fit these core values.
Job Description:
As an State Farm Customer Service Team Member, you serve as the first touch point and go-to for both new and existing customers that are searching for insurance coverage. Your main duties will include, but not limited to the following:
- Demonstrate the understanding of what your client’s unique insurance needs are by establishing excellent rapport with clients.
- Possess the ability to update and educate your customers on the various insurance options that will best fit their unique needs.
- Maintain the necessary skillset to cross-sell and upsell insurance services that best maximize your customer’s lifestyle.
- Handle any/all necessary insurance policy related tasks, including, but not limited to collecting payments, identifying claim errors, update all necessary policy changes.
- Direct contribution to the success of the Agency by providing superb customer service to both new and existing clients.
- Ability to identify client’s needs and elevate concerns to the appropriate department, when warranted.
- Always conduct yourself professionally with both internal and external stakeholders and clients.
Requirements:
We are looking for individuals with excellent customer service skills that will strive to communicate effectively and professionally with both internal team members and external customers. Individuals that are self-motivated and have the ability to problem solve efficiently and will work well both on a team and individually. Our ideal applicant would demonstrate the following skills:
- Preferably 3-5 years’ experience in customer service-related roles.
- Passionate about helping others by contributing to improving the lives of your customers.
- Driven to meet and exceed quotas and Sales targets.
- State Insurance Licenses is a plus or must be willing to obtain required licensure.
Apply to get started now on your career placement. Our Agents are waiting for you! HOURS
Monday-Friday 9AM - 5PM. Potentially Saturday hours, 9AM-1PM.
Job Type: Full-time
Pay: $44,046.00 - $50,275.00 per year
Shift:
- Day shift
Experience:
- Customer service: 3 years (Required)
Work Location: In person
Salary : $44,046 - $50,275
