Learning Delivery Facilitator (In-Office Claims)

One Company…Many Careers!

A Day In The Life Of A Learning Delivery Facilitator (In-Office Claims)  - req11749

Do you have a desire to play a critical role in the REMARKABLE service State Farm ultimately provides our customers in their time of greatest need?  Do you also have a love for training, coaching, and developing others?

As a Fortune 50 company, we hire the best employees to serve our customers, making us a leader in the insurance and financial services industry.  As a Learning Delivery Facilitator, you will play a critical role in facilitating the training of our new-to-role Claim Specialists who will ultimately serve as the face of the company and help deliver the State Farm promise to our policyholders in their time of greatest need.  You will plan and facilitate training, coaching, and demonstration to varied audiences in a classroom, virtually, and/or in a field environment and serve as a resource on basic claim issues.  You will be expected to deliver training materials in a professional, effective, and consistent manner in accordance with company guidelines.

Office Location – Our Dallas Hub is located Richardson, TX…where we work hard AND play hard! Our campus is conveniently located in close proximity to the DART transit station.

We Are Looking for Candidates With

Must Have Skills/Technologies

Successful candidates will be able to demonstrate the following competencies:

• Accountability
• Communication
• Customer Focus
• Initiative
• Quality
• Relationship Building
• Self-Improvement
• Teamwork
• Technical/Functional Expertise

Computer skills - Microsoft Office Proficiency

Preferred Technical Skills

• Ability to thrive in a virtual environment using Skype for business, etc
• Strong written, verbal, and interpersonal communication skills
• Excellent presentation skills
• Strong change management skills preferred

Preferred/Desired Skills, Education, Knowledge, Experience

• Relevant auto claims experience and/or knowledge of vehicles of the automotive industry preferred
• Training experience

What You Can Expect

Hours of Operation: Hours may vary based on the business need between 7 am-6 pm Central Monday - Friday. Employees may be expected to periodically work in a rotating shift environment including irregular hours, weekends, and holidays based on workload and job requirements. Overtime may be necessary, as business needs dictate.

Training Details: Training will be a combination of virtual and in-person training and will vary upon selected candidate's experience.

Travel Requirements: Position requires travel via commercial transportation and driving motor vehicles; this may be up to 50% travel.  May work outside of domicile location for short periods of time based on operational needs.

Next Steps: Competitive candidates may be invited to participate in pre-employment testing and/or the interview process. *Candidates selected for an interview will be asked to share a 3-5 minute presentation on a business related topic.  This is where the excitement begins!

What’s In It For You

• Competitive Benefits, Pay and Bonus Potential: Who doesn’t want money, right?
• Volunteer opportunities: Get involved and give back to the community!
• Tuition Reimbursement: We support opportunities for you to learn and grow!
• A Learning Culture: Mentoring, Professional Designations, Employee Development, and more!
• 401k Plan and FULLY FUNDED PENSION: Yes, both. This is kind of a BIG deal!
• Dress Code: We trust our employees to dress for their day.  That's right, we trust you... (Optional/Editable as applicable to your area)
• Free covered garage parking: No more bad hair days from walking in the rain! (Optional if applicable)
• We embrace Diversity and Inclusion: We are one team and it is simply the right thing to do!
• Learn more about our benefits at State Farm Careers!

We are not just offering a job but a meaningful career! We’re here to help life go right®

Come join our passionate team!

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Employment Type:
Regular Full-Time

Shift:
Any/All

Weekends:
Periodic

Duties and Responsibilities:

• Deploys and administers level appropriate content to identified and/or required audiences
• Applies understanding of contemporary facilitation and training methods in training delivery
• Researches and consults on the development needs of modern learners
• Understands performance-based training and development solutions and is responsible for effective implementation and/or delivery of a wide variety of performance-based solutions
• Tracks and analyzes programs and provides metrics
• Effectively communicates information around business area programs and materials developed for the enterprise

Additional Details: 

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