Life Customer Service Asst - Annuities Contact Center

This position will have a 12-month incumbency period for a lateral move and a 6-month incumbency period for a promotional opportunity (beginning on the effective date of the position) which must be met before the employee can post for any other State Farm position. The incumbency period does not affect the at-will relationship between State Farm and the employee and does not create an employment contract, nor contractual rights.

• Our team of Contact Center Life Customer Service Assistants service existing policies which include data input and assisting with policy change requests through daily calls with customers and agency team members.
• Life Customer Service Assistants are responsible for working directly with State Farm Agents and addressing customer service inquiries by researching account histories and providing solution options.
• Demonstrating strong customer-focus and being able to multi-task with several systems at one time is essential in this role.
• Follows process guidelines.
• Is responsible for directly working with business partners in completing work assignments.

• Knows where to find answers and serves as a technical and procedural resource to assist in resolving policy and/or policyholder questions
• Maintains and updates policyholder records through attention to detail (e.g. Change of address, change in policy coverage, etc.)
• Communicates clearly and professionally through remarkable customer service skills
• Handles multiple computer applications (i.e. Microsoft Office) while maintaining quality records in a fast-paced collaborative team environment
• Thrives on accountability to your team, your work and your schedule!

• Attention to detail
• High learning agility
• Ability to pivot to multiple work types

• Experience working with the Life Workload Management system
• Life Policy View
• Life UNIX system
• OneNote
• Excel

• Potential starting salary range: $42,818.75 - $45,841.25
• • Starting salary will be based on skills, background, and experience
  • High end of the range limited to applicants with significant relevant experience
• Potential yearly incentive pay up to 6% of base salary

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  Get Paid! On top of our competitive pay, you are eligible for an annual raise and bonus.
• Stay Well! Focus on you and your family’s health with our robust health and wellbeing programs. State Farm pays most of your healthcare premium, and we offer multiple healthcare plan options, including a high deductible plan. All medical plans provide 100% coverage for in-network preventative care, AND you and your family have access to vision, dental, telemedicine, 24/7 mental health professionals, and much more!
• Develop and Grow! Take advantage of educational benefits like industry leading training programs, top-notch tuition assistance programs, employee resource groups, and mentoring.
• Plan Ahead! Plan for those big moments in life with benefits like fertility/IVF/adoption assistance, college coaching, national discount programs, interactive monthly financial workshops, free financial coaching, and more. You can also start a savings account or consider financing through our State Farm Federal Credit Union!
• Take a Little “You” Time! You will have access to our generous time off policies designed so you can plan around holidays, family events, volunteering, or just to take a relaxing day off. With the opportunity to initially earn up to 20 days annually plus parental leave, paid holidays, celebration day, life leave (40 hours/year), bereavement leave, and community service/education support days, there will be plenty of time for you!
• Give Back! We offer several ways to give back through our Matching Gift Program, Good Neighbor Grant Program, and the Employee Assistance Fund.
• Finish Strong! Plan for retirement using free financial advisors and a 401(k) plan with company contributions of up to 7% of your salary.