What are the responsibilities and job description for the Life Customer Service Asst position at State Farm?
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As a Fortune 50 company, we hire the best employees to serve our customers, making us a leader in the insurance and financial services industry. State Farm embraces diversity and inclusion to ensure a workforce that is engaged, builds on the strengths and talents of all associates, and creates a Good Neighbor culture.
We offer competitive benefits and pay with the potential for an annual financial award based on both individual and enterprise performance. Our employees have an opportunity to participate in volunteer events within the community and engage in a learning culture. We offer programs to assist with tuition reimbursement, professional designations, employee development, wellness initiatives, and more!
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Responsibilities
We are seeking a detail oriented, customer service focused and very reliable individual to join the Beneficiary and Ownership Team (BOT) as a Life Customer Services Assistant.
The Beneficiary and Ownership Team (BOT) handles requests to change beneficiaries and/or ownership, requests to add or remove collateral assignments, and reviews of power of attorney documents aligned to a beneficiary or ownership change. BOT is also responsible for the handling of polices with a deceased owner, and working directly with agency and business partners as well as customers in completing work assignments.
A successful candiate will have a high learning agility and a resourceful mindset to work in a fast paced production environment. You will be responsible for working directly with agency and business partners as well as customers in completing work assignments. Working efficiently and meeting deadlines with assigned tasks is key and following process guidelines to service existing policies with high attention to detail is essential in this role.
Work Hours:
- Monday - Friday 7:00am - 3:15pm (Mountain Time)
- Different work shifts may be available if it meets the need of the associate and our customer.
- Saturdays and overtime hours as needed during high-volume and promotions
Work Arrangement: Hybrid or Remote --- Based on candidate location
Work Location: Dallas, TX Bloomington, IL Phoenix, AZ Greeley, CO New Albany, OH
Additional Information/Requirements
• May be required to assist functional areas during peak production periods, high call volume, or to meet deadlines
• May be required to work irregular or non-standard work hours or work week based on customer demands
Qualifications
Our Life Customer Service Assistants demonstrate the following skills in their day-to-day work:
- Know where to find answers and serve as a technical and procedural resource to assist in resolving policy and/or policyholder questions
- Maintain and update policyholder records through attention to detail (e.g., change of address, change in policy coverage, etc.)
- Communicate clearly and professionally through remarkable customer service skills
- Handle multiple computer applications (i.e., Microsoft Office) while maintaining quality records in a fast-paced collaborative team environment
- Thrive on accountability to your team, your work and your schedule!
Preferred Technical Skills: Experience working with the Life Workload Management system, Life Policy View, Life UNIX system, and OneNote
Competencies:
- Adaptability
- Customer Focus
- Initiative
- Integrity
- Resourcefulness
- Teamwork
For Colorado Candidates: Salary Range $30,527.25 - $50,576.50
Competitive Benefits include the following:
- 401k Plan
- Health Insurance
- Dental/Vision plans
- Life Insurance
- Paid Time Off
- Annual Merit Increases
- Tuition Reimbursement
- Health Initiatives
- Learn more about our benefits at the Outstanding Employee Benefits page
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