What are the responsibilities and job description for the SFPP - Account Representative position at State Farm?
One Company…Many Careers!
A Day In The Life Of An SFPP Account Rep – REQ13896
As a member of the State Farm Payment Plan (SFPP) team you will help support our customers manage their billing and payment options with State Farm. Our SFPP Account Reps are committed to solving customer’s needs on first contact through simple, high-quality and personalized experiences for every customer. As a Fortune 50 company, we hire the best employees to serve our customers, making us a leader in the insurance and financial services industry.
The SFPP Account Representative role includes answering incoming service questions. SFPP provides payment options for all customer segments and enables customers to choose how they want to pay – through an agent’s office, or using current technology. SFPP also performs account maintenance on all State Farm Payment Plans Accounts, as well as stays up to date on all policies and procedures.
Our campus is located at 2500 Memorial Blvd. Murfreesboro, TN.
What We Are Looking For
Our rock star employees successfully complete all required training in order to provide a remarkable customer experience by demonstrating the following skills:
· Communicates clearly, professionally and empathetically using approved scripts via phone or written correspondence
· Knows where to find answers to a variety of billing and payment related questions while helping the customer understand what will happen next
· Handles multiple computer applications while helping customers on the phone while maintaining quality records in a fast-paced collaborative environment
· Thrives on accountability to your team, your work and your schedule!
What You Can Expect
Anticipated start date is 1/23/2021.
Hours of Operation: SFPP supports our customers from 7:45 a.m. to 10:00 p.m. local time Monday through Friday. Our team members work in a shift environment and schedules may change based on business need. Open availability during hours of operation are required for consideration.
Pay starts at $17.75/hour. Merit reviews are conducted annually and may include performance-based pay increases as well as a bonus based on company results.
Training: Selected candidates will participate in mandatory training that is paid at the same hourly rate as after training! Training is expected to last 26 weeks, Monday through Friday from 8:00 a.m.- 4:30 p.m., however are subject to change during hours of operation. Training schedules may vary based on shift and role. The training continues beyond day one as well. Team members are eligible to compete for internal opportunities after 24 months of service.
May be required to work additional hours, overtime hours, or non-standard hours, including varying work shifts, nights, weekends and holidays, based on workload and as the operation dictates
Incumbency Period: All employees hired/transferred into the SFPP position will have a 24-month incumbency period (beginning on the effective date of hire/transfer) which must be met before the employee can post for any other State Farm position. Exceptions to the incumbency period may be considered for promotional opportunities and will be considered on an individual basis, consistent with business needs and management approval.
Next Steps: Competitive candidates may be invited to participate in pre-employment testing and/or the interview process. This is where the excitement begins!
What’s In It For You
Competitive Benefits, Pay and Bonus Potential
Volunteer: Get involved and give back to the community!
Tuition Reimbursement: We have partnerships with local community colleges and help with educational expenses
A Learning Culture: Mentoring, Professional Designations, Employee Development, Wellness Initiatives and more!
Dress Code: We trust our employees to dress for their day. That's right, we trust you...
We embrace Diversity and Inclusion--It’s simply the right thing to do!
Learn more about our benefits at State Farm Careers!
We are not just offering a job but a meaningful career! We’re here to help life go right®
Come join our passionate team!
