Shared Support Assistant

• Provide comprehensive administrative support to Agency and Marketing teams to ensure the smooth operation of daily activities.
• Facilitate effective communication and collaboration among stakeholders to enhance service delivery and project outcomes.
• Maintain data and information, ensuring accurate input into databases or applicable systems.
• Support project initiatives by coordinating resources, timelines, and deliverables to meet organizational objectives.
• Cultivate knowledge of company structures and industry best practices to provide informed assistance and improve team performance.
• Foster a culture of continuous improvement by identifying opportunities to streamline processes and enhance service efficiency.
• May review, edit, and refine scripts and other text-content within based media (print, video, PowerPoint, web, etc.) for readability, consistency, and clarity.

Tasks may require:

• Ability to interpret requests from our business partners to determine how to best assist and anticipate what other questions may be asked.
• Prioritize work to ensure completed by time sensitive deadlines.
• Interpretation of procedures or policies to resolve issues.
• Participation in project work and take initiative to resolve identified problems.
• Developing and learning new technical knowledge and skills.
• Ability to navigate multiple systems to complete tasks.
• Working under moderate supervision.
• Developing department knowledge, customer service skills, and problem-solving skills.
• Entering data into and maintaining databases, spreadsheets, SharePoint sites, OneNotes, and job aids.
• May be asked to work in a variety of systems/tools including, but not limited to: ECFT, SSAA, Archer, PeopleSoft, Microsoft, OneNote, SharePoint, and Workfront.

• Proficient in Microsoft Office Suite.
• Able to read and understand documents for projects.
• Detail oriented, a multitasker and accountable with a strong work ethic.
• Ability to work independently and in a group.
• Resourceful, problem solver, and forward thinker.
• Flexible and adaptable to adjust to changing factors, responsibilities, expectations, and processes in a fast-paced changing environment.
• Ability and comfortability to communicate with a diverse audience including internal and external business partners, peers, and leadership.
• Resilience, comfort with ambiguity, a growth mindset, and learning agility.

Competencies:

• Resourcefulness – Identifies and utilizes necessary tools and resources both internal and external that contribute to the completion of quality work.
• Critical Thinking – Effectively analyzes complex situations to solve problems.
• Initiative – Recognizes what needs to be done and accomplishes it proactively.
• Relationship Building - Broad network of relationships, builds rapport, and communicates efficiently with diverse audiences.
• Teamwork - Works well with others to achieve goals, volunteers to assist peers and business partners, and shares information with others.

• Potential starting salary range: $40,300 – $55,463.13
  • Starting salary will be based on skills, background, and experience
  • High end of the range limited to applicants with significant relevant experience
• Potential yearly incentive pay up to 9% of base salary

• Get Paid! On top of our competitive pay, you are eligible for an annual raise and bonus.
• Stay Well! Focus on you and your family’s health with our robust health and wellbeing programs. State Farm pays most of your healthcare premium, and we offer multiple healthcare plan options, including a high deductible plan. All medical plans provide 100% coverage for in-network preventative care, AND you and your family have access to vision, dental, telemedicine, 24/7 mental health professionals, and much more!
• Develop and Grow! Take advantage of educational benefits like industry leading training programs, top-notch tuition assistance programs, employee resource groups, and mentoring.
• Plan Ahead! Plan for those big moments in life with benefits like fertility/IVF/adoption assistance, college coaching, national discount programs, interactive monthly financial workshops, free financial coaching, and more. You can also start a savings account or consider financing through our State Farm Federal Credit Union!
• Take a Little “You” Time! You will have access to our generous time off policies designed so you can plan around holidays, family events, volunteering, or just to take a relaxing day off. With the opportunity to initially earn up to 20 days annually plus parental leave, paid holidays, celebration day, life leave (40 hours/year), bereavement leave, and community service/education support days, there will be plenty of time for you!
• Give Back! We offer several ways to give back through our Matching Gift Program, Good Neighbor Grant Program, and the Employee Assistance Fund.
• Finish Strong! Plan for retirement using free financial advisors and a 401(k) plan with company contributions of up to 7% of your salary.